Support » Plugin: SeaSP Community Edition » fails to load bootstrap

Viewing 11 replies - 1 through 11 (of 11 total)
  • Hi Terry,

    I had this issue too. It seems to related to the character case of the ‘SeaSP-Community-Edition’ bit in the URL. The plugin actually installs itself as ‘plugins/sea-sp-community-edition’.

    To workaround this for now I have renamed the folder to ‘plugins/SeaSP-Community-Edition’ via FTP and re-activated the plugin so that this bootstrap link works. Not sure how/when this will be fixed by the devs, likely they will change the link itself to the lowercase version, but I didn’t want to edit any of the plugin files.

    Thread Starter terrycskn

    (@terrycskn)

    Thanks Luke
    That worked for me.
    To be honest if a plugin fails on install I usually just move on but after watching the introductory video I thought this may well be worth playing with.
    (Perhaps that is why this plugin has so few installs).

    My level of trust for this plugin is now pretty low.
    I have it on my pre-dev -dev site where it cannot do any harm so when time allows I will go back to testing it.

    Unfortunate that a new plugin should fail at the first hurdle.

    Hi Terry,

    I completely agree. I ended up switching to another plugin as well and spent a couple of hours just manually adding the headers as required with reporting enabled and my console open.

    This plugin does look promising and would have saved some time, but it’s very odd that it would fail so quickly.

    Plugin Author bluetriangle

    (@bluetriangle)

    Hi @lukeheyburn @terrycskn,
    We appreciate your feedback on our new plugin. We are continuously working on the development of this plugin and we intend to get these kinks ironed out as quickly as possible. We have just put out a new release 1.1 that fixes this bug with the folder name along with some UI/UX improvements. We have tons of features planned for both free and paid versions of our plugin.

    We hope you’ll give us another try!

    Thread Starter terrycskn

    (@terrycskn)

    OK, that works, now re-installed.
    Will continue with testing.

    By the way your “upgrade your Sea SP ” link returns a 404 error.

    I will keep in touch and will post a review later

    I have version 1.2 but am still encountering the bootstrap error. Is there anything that can be done?

    Plugin Author bluetriangle

    (@bluetriangle)

    Hi @charlesiv,

    I’m sorry to hear there’s still a bootstrap error. We will look into this issue and get back to you tomorrow with a fix. Thanks for using our plugin and giving us feedback. We’re early in our development and want to make sure we create a good experience.

    Plugin Author bluetriangle

    (@bluetriangle)

    • This reply was modified 1 year, 2 months ago by bluetriangle.

    thank you!

    Hi @bluetriangle – we’re you able to identify a fix?

    Plugin Author bluetriangle

    (@bluetriangle)

    Hi @charlesiv,

    We pushed a new version of the plugin today. Try version 1.3 and see if it resolves your issues.

    If you downloaded the plugin from github you’ll want to change the folder name from SeaSP-Community-Edition to sea-sp-community-edition.

    Thanks for trying our plugin. Let us know if your issue isn’t resolved. Just email us at marketingops@bluetriangle.com and we’ll work together to address.

    Thanks!

Viewing 11 replies - 1 through 11 (of 11 total)
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