Fails to Connect to Google Analytics

Resolved ALittleMoreEveryDay
(@polishedskills)

9 years, 7 months ago

Hello Yoast:

Great plugin. However, I had to do a restore through updraftplus a few days ago. I successfully reconnected Google Analytics for Yoast and all works for about 24 hours. Then, for some reason, it will not connect.

I have to restore the plugins file each morning, as I get the following error:

Error gathering analytics data from Google: Problem with the SSL CA cert (path? access rights?)Error gathering analytics data from Google: Problem with the SSL CA cert (path? access rights?)Error gathering analytics data from Google: Problem with the SSL CA cert (path? access rights?)Error gathering analytics data from Google: Problem with the SSL CA cert (path? access rights?)Error gathering analytics data from Google: Problem with the SSL CA cert (path? access rights?)Could not gather Google Analytics data.

When I attempt to reconnect to Google Analytics, I get a 400 error, oAuthpermissions error from Google (and that is all they know).

I have to restore the plugins files again for things to work, and, then, again, they only work for about 24 hours, then it fails to connect.

Help.

Thanks

https://wordpress.org/plugins/google-analytics-for-wordpress/

Viewing 9 replies - 1 through 9 (of 9 total)

Joost de Valk
(@joostdevalk)

9 years, 7 months ago

Hmm typical. Could it be that your web host does not like CURL SSL connections?

Thread Starter ALittleMoreEveryDay
(@polishedskills)

9 years, 7 months ago

thank you for the quick response.

the hosting package is a shared ssl…

just to clarify:

all the plugins were working just fine for several weeks until I had to do a plugin restore a few days ago.

again, it all worked perfectly for several weeks until the plugin restore. now, it will only work for 24 hours (then i have to do a restore, it works, 24 hours later, error message, i do a restore. then 24 hours later I get the error message, and on and on…)

again ALL plugins were working great BEFORE the restore — including and especially Sucuri

So far the hosting company has been no help. Can you please better explain how the CURL SSL connections are causing the permanent “hiccup”????

Thread Starter ALittleMoreEveryDay
(@polishedskills)

9 years, 7 months ago

PS; Here is the hosting company response to my help ticket (I already double and triple checked configurations — i am happy to uninstall and reinstall if that will help, but, will wait for a response from you first)—

It is possible that when the plugin was restored, any customizations that you had made to the options were lost, as generally a restore of a plugin from wordpress entails uninstalling the plugin, then reinstalling it, which would remove all configuration files, and then rewrite them to default when the plugin is restored back onto the site. In this situation, I would suggest to review all of the settings for Yoast to ensure that everything is configured correctly, and as you had it before first restoring it.

Should we be able to further assist you please do not hesitate to contact us. We are happy to help.

Thread Starter ALittleMoreEveryDay
(@polishedskills)

9 years, 7 months ago

hello:

i followed the web hosting advice/instructions and uninstalled the trouble plugins…the following is the error message I received when i re-installed google analytics dashboard (and, identical message for sucuri as well):

(fyi, &%$#@!) was substituted in links below to protect privacy)
_______________________________________________-

Downloading install package from http://downloads.wordpress.org/plugin/google-analytics-dashboard.2.1.1.zip…

Unpacking the package…

Installing the plugin…

Successfully installed the plugin Google Analytics Dashboard 2.1.1.

Activate Plugin | Return to Plugin Installer

Warning: An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums. (WordPress could not establish a secure connection to WordPress.org. Please contact your server administrator.) in /home4/&%$#@!)/public_html/wp-includes/update.php on line 119

Warning: An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums. (WordPress could not establish a secure connection to WordPress.org. Please contact your server administrator.) in /home4/&%$#@!)/public_html/wp-includes/update.php on line 295

Warning: An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums. (WordPress could not establish a secure connection to WordPress.org. Please contact your server administrator.) in /home4/&%$#@!)/public_html/wp-includes/update.php on line 457

_______________________________________________
Downloading install package from http://downloads.wordpress.org/plugin/sucuri-scanner.1.7.0.zip…

Unpacking the package…

Installing the plugin…

Successfully installed the plugin Sucuri Security – Auditing, Malware Scanner and Hardening 1.7.0.

Activate Plugin | Return to Plugin Installer

Warning: An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums. (WordPress could not establish a secure connection to WordPress.org. Please contact your server administrator.) in /home4/&%$#@!)/public_html/wp-includes/update.php on line 119

Warning: An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums. (WordPress could not establish a secure connection to WordPress.org. Please contact your server administrator.) in /home4/&%$#@!)/public_html/wp-includes/update.php on line 295

Warning: An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums. (WordPress could not establish a secure connection to WordPress.org. Please contact your server administrator.) in /home4/&%$#@!)/public_html/wp-includes/update.php on line 457
___________________________________________________

i looked at the forums but found little help — any help you can offer is appreciated.

thanks

staze
(@staze)

9 years, 6 months ago

Seeing a similar issue on one of my hosts (running RHEL6). curl connects just fine over https, so that’s not the issue.

Do we know what url it’s trying to connect to so I can test via a direct curl? Makes me wonder if this is some breakage due to shellshock bash changes…

Thread Starter ALittleMoreEveryDay
(@polishedskills)

9 years, 6 months ago

for me, the problem resided in the new sucuri update.

see threads here: https://wordpress.org/support/topic/error-something-went-wrong-with-api?replies=5

and here: https://wordpress.org/support/topic/its-a-good-plugin-but-the-last-update-has-caused-trouble?replies=3

I just uninstalled it and used a different plugin for the time being, although I really like sucuri.

staze
(@staze)

9 years, 6 months ago

Not using sucuri… I’m trying a fresh install (removed gad options in db, reinstalled plugin), and seeing if that clears it up. Waiting to get credentials from client…

staze
(@staze)

9 years, 6 months ago

Yeah, still throwing an error about SSL cert when logging in…

staze
(@staze)

9 years, 6 months ago

fixed.

See solution here: http://stackoverflow.com/questions/7179216/php-problem-with-the-ssl-ca-cert-path-access-rights

Basically, had to do a full apache restart… somehow graceful was not clearing out whatever cached information there was.

Viewing 9 replies - 1 through 9 (of 9 total)

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