Title: Working after contacting support
Last modified: June 10, 2019

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# Working after contacting support

 *  [djdubuque](https://wordpress.org/support/users/djdubuque/)
 * (@djdubuque)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/fails-3/)
 * I installed the free version of this plugin and worked OK, but when I purchased
   the Pro version it crashed my site. The crash was due to a setting not documented.
   Once I was pointed in the right direction it worked. Now to figure out what this
   baby will do.
 * Support was very responsive to my issue.
    -  This topic was modified 7 years, 2 months ago by [djdubuque](https://wordpress.org/support/users/djdubuque/).

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * (@etoilewebdesign)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/fails-3/#post-11622810)
 * Hi dj,
 * I’m sorry to hear you’re having trouble. There’s definitely nothing specific 
   to the premium version that would just crash your site like that. It’s the same
   plugin. Perhaps there’s just an incorrect setting that needs to be changed.
 * Our support email is monitored and answered during business hours, so not on 
   the weekend. If you sent your email on the weekend, then it’s likely you should
   be hearing back shortly from our support team, as they catch up on all the weekend’s
   emails.
 * Are you getting any error message? Is your site completely inaccessible, or just
   the admin, or just front end, or just the reviews part of the admin, or just 
   the reviews on the front end?
 * When exactly did the crash happen? I.e. What action did you do that caused the
   crash (e.g. entering the key, etc.)?

Viewing 1 replies (of 1 total)

The topic ‘Working after contacting support’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-reviews/assets/icon-128x128.png?rev=1814372)
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 * 1 reply
 * 2 participants
 * Last reply from: [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/fails-3/#post-11622810)