Failing Backups

  • Resolved sookynah77

    (@sookynah77)


    4 years, 4 months ago

    A few days ago our regular backups are no longer working.
    All plugins, theme and WP are updated to the most recent versions.
    I’ve created space in Dropbox to ensure the file can fit.

    I ‘m getting the following error> WARNING: Could not look up the file session.

    Ans it seems it’s having trouble adding some content to the zipfile all of a sudden.

    Here is the log:

    [12-Dec-2019 11:12:50] 1. Trying to create backup archive …
    [12-Dec-2019 11:12:50] Compressing files as ZipArchive. Please be patient, this may take a moment.
    [12-Dec-2019 11:37:08] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [12-Dec-2019 11:37:08] 2. Trying to create backup archive …
    [12-Dec-2019 11:37:08] WARNING: Cannot add “wp-content/uploads/2019/12/” to zip archive!
    [12-Dec-2019 11:37:08] WARNING: Cannot add “wp-content/uploads/amazon-associates-link-builder/” to zip archive!
    [12-Dec-2019 11:37:08] WARNING: Cannot add “wp-content/uploads/landing-pages/” to zip archive!
    [12-Dec-2019 11:37:08] WARNING: Cannot add “wp-content/uploads/landing-pages/templates/” to zip archive!
    [12-Dec-2019 11:37:08] WARNING: Cannot add “wp-content/uploads/sb-instagram-feed-images/” to zip archive!
    [12-Dec-2019 11:37:08] WARNING: Cannot add “wp-content/uploads/woocommerce_uploads/2016/” to zip archive!
    [12-Dec-2019 11:37:08] WARNING: Cannot add “wp-content/uploads/woocommerce_uploads/2016/08/” to zip archive!
    [12-Dec-2019 11:37:35] Backup archive created.
    [12-Dec-2019 11:37:35] Archive size is 1.96 GB.
    [12-Dec-2019 11:37:35] 42519 Files with 2.33 GB in Archive.
    [12-Dec-2019 11:37:37] 1. Try to send backup file to Dropbox …
    [12-Dec-2019 11:37:37] Authenticated with Dropbox of user: Claudia Petrilli
    [12-Dec-2019 11:37:37] Uploading to Dropbox …
    [12-Dec-2019 11:37:37] Beginning new file upload session
    [12-Dec-2019 11:43:54] WARNING: Could not look up the file session.
    [12-Dec-2019 11:50:06] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [12-Dec-2019 11:50:06] 2. Try to send backup file to Dropbox …
    [12-Dec-2019 11:50:07] Authenticated with Dropbox of user: Claudia Petrilli
    [12-Dec-2019 11:50:07] Uploading to Dropbox …
    [12-Dec-2019 11:58:07] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [12-Dec-2019 11:58:07] 3. Try to send backup file to Dropbox …
    [12-Dec-2019 11:58:07] Authenticated with Dropbox of user: Claudia Petrilli
    [12-Dec-2019 11:58:07] Uploading to Dropbox …
    [12-Dec-2019 12:01:34] /home3/behealu4/public_html/wp-content/plugins/backwpup/inc/class-destination-dropbox-api.php: Dropbox API: (55) OpenSSL SSL_write: SSL_ERROR_SYSCALL, errno 110
    [12-Dec-2019 12:01:35] 2. Try to send backup file to Dropbox …
    [12-Dec-2019 12:01:36] Authenticated with Dropbox of user: Claudia Petrilli
    [12-Dec-2019 12:01:36] Uploading to Dropbox …
    [12-Dec-2019 12:02:20] /home3/behealu4/public_html/wp-content/plugins/backwpup/inc/class-destination-dropbox-api.php: Dropbox API: incorrect_offset/…
    [12-Dec-2019 12:02:21] 3. Try to send backup file to Dropbox …
    [12-Dec-2019 12:02:22] Authenticated with Dropbox of user: Claudia Petrilli
    [12-Dec-2019 12:02:22] Uploading to Dropbox …
    [12-Dec-2019 12:04:27] /home3/behealu4/public_html/wp-content/plugins/backwpup/inc/class-destination-dropbox-api.php: Dropbox API: (55) OpenSSL SSL_write: SSL_ERROR_SYSCALL, errno 32
    [12-Dec-2019 12:04:28] 3. Try to send backup file to Dropbox …
    [12-Dec-2019 12:04:28] Authenticated with Dropbox of user: Claudia Petrilli
    [12-Dec-2019 12:04:28] Uploading to Dropbox …
    [12-Dec-2019 12:07:20] /home3/behealu4/public_html/wp-content/plugins/backwpup/inc/class-destination-dropbox-api.php: Dropbox API: (55) OpenSSL SSL_write: SSL_ERROR_SYSCALL, errno 32
    [12-Dec-2019 12:07:21] ERROR: Step aborted: too many attempts!
    [12-Dec-2019 12:07:21] ERROR: Job has ended with errors in 3277 seconds. You must resolve the errors for correct execution.

Viewing 5 replies - 1 through 5 (of 5 total)
  • dmnguyen

    (@dmnguyen)

    4 years, 4 months ago

    ME TOO! What is up?!

    Plugin Support BWU support

    (@duongcuong96)

    4 years, 4 months ago

    Hi @dmnguyen @sookynah77
    Sorry, I was not able to reproduce the issue, please help me to reproduce it!
    I also need your server information in BackWPUp -> Settings -> Infomation -> and press “Get debug info”
    Also, the issue seems only happens for you, with Dropbox destination only.

    Thread Starter sookynah77

    (@sookynah77)

    4 years, 4 months ago

    @duongcuong96
    here is the debug info
    WordPress version: 5.3.2
    BackWPup version: 3.7.0
    PHP version: 7.3.12 (64bit)
    MySQL version: 5.6.41-84.1
    cURL version: 7.67.0
    cURL SSL version: OpenSSL/1.0.2t
    WP-Cron url: https://www.designbyclaudia.com/wp-cron.php
    Server self connect: Response Test O.K.
    Document root: /home3/behealu4/public_html/designbyclaudia
    Temp folder: /home3/behealu4/public_html/designbyclaudia/wp-content/uploads/backwpup-9f5a76-temp/
    Log folder: /home3/behealu4/public_html/designbyclaudia/wp-content/uploads/backwpup-9f5a76-logs/
    Server: Apache
    Operating System: Linux
    PHP SAPI: cgi-fcgi
    Current PHP user: behealu4
    Maximum execution time: 30 seconds
    BackWPup maximum script execution time: 30 seconds
    Alternative WP Cron: Off
    Disabled WP Cron: Off
    CHMOD Dir: 493
    Server Time: 20:31
    Blog Time: 15:31
    Blog Timezone: America/New_York
    Blog Time offset: -5 hours
    Blog language: en-US
    MySQL Client encoding: utf8
    PHP Memory limit: 256M
    WP memory limit: 40M
    WP maximum memory limit: 256M
    Memory in use: 77.00 MB
    Loaded PHP Extensions:: Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, intl, ionCube Loader, json, libxml, mbstring, mysqli, mysqlnd, odbc, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, readline, session, soap, sockets, sqlite3, standard, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib

    Plugin Support BWU support

    (@duongcuong96)

    4 years, 2 months ago

    Hi @sookynah77
    hmm can you ask the hoster about the issue and in case you try to run the job a few times, is there any chance that works? I mean I just want to check if this happens sometimes or always.

    Plugin Support BWU support

    (@duongcuong96)

    4 years, 1 month ago

    @sookynah77
    since we haven’t heard back from you, I’m going to mark it as resolved.
    If you’re still having problems, feel free to let us know ;),

    Btw, If you find BackWPUp is useful for you, we would really appreciate. if you leave a positive review and rating.
    This would encourage us to develop new free features and provide free support 😀
    https://wordpress.org/support/plugin/backwpup/reviews/

Viewing 5 replies - 1 through 5 (of 5 total)
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