Title: Failed Transitions
Last modified: February 27, 2019

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# Failed Transitions

 *  Resolved [johnboy85](https://wordpress.org/support/users/johnboy85/)
 * (@johnboy85)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/failed-transitions/)
 * Hello Nate,
 * This is my first time using the plugin and I am having a few issues. I tried 
   a test payment in production mode and everything seemed to go through fine but
   then I received the following message:
 * “Unfortunately your order cannot be processed as the originating bank/merchant
   has declined your transaction. Please attempt your purchase again.”
 * It also shows the order as “failed” on the Woocommerce orders page.
 * I am not sure why I am getting this because I checked my merchant account dashboard
   and it shows the order was completed successfully, my bank account was charged
   for the item and the email I used during checkout received a “completed order”
   email.
 * Also how is the AVS being checked when the plugin is a 3 step redirect with only
   the following input options; CC#, Exp. Date and CVV? Is it pulling the information
   from the previous checkout page?
 * I also sent you a private email which contains more details. Please let me know
   if you need any additional info.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [johnboy85](https://wordpress.org/support/users/johnboy85/)
 * (@johnboy85)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/failed-transitions/#post-11257433)
 * Sorry title should have been _Failed Transactions_.
 * Also do you guys plan on offering a premium support service? I would be willing
   to pay for that to receive faster replies.
 *  [eratik](https://wordpress.org/support/users/eratik/)
 * (@eratik)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/failed-transitions/#post-11312122)
 * [@johnboy85](https://wordpress.org/support/users/johnboy85/) Did you get a response
   to this? I have the same question.
 *  Thread Starter [johnboy85](https://wordpress.org/support/users/johnboy85/)
 * (@johnboy85)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/failed-transitions/#post-11331936)
 * [@eratik](https://wordpress.org/support/users/eratik/) no I never received a 
   response. Unfortunately support seems non existent with this plugin. I went with
   a different NMI three step redirect plugin I found on CodeCanyon and it works
   fine.
 *  Plugin Author [Design Team](https://wordpress.org/support/users/bngdesign/)
 * (@bngdesign)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/failed-transitions/#post-11335290)
 * [@johnboy85](https://wordpress.org/support/users/johnboy85/)
 * I’m sorry I missed your email. I’m not sure what happened there. I also need 
   to do a better job checking this forum.
 * [@eratik](https://wordpress.org/support/users/eratik/)
 * If either of you are still having issues, please let me know. It seems like it
   might be a communication error, but we’d like to see screen shots of the transactions(
   both in Woo & your gateway) to help figure out what is going on.
 * _[ [Signature deleted](https://wordpress.org/support/guidelines/#do-not-spam)]_
    -  This reply was modified 6 years, 11 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/).

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Failed Transitions’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/woo-nmi-three-step_9c7495.svg)
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 * 4 replies
 * 3 participants
 * Last reply from: [Design Team](https://wordpress.org/support/users/bngdesign/)
 * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/failed-transitions/#post-11335290)
 * Status: resolved