Title: failed to update
Last modified: January 21, 2022

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# failed to update

 *  Resolved [epsdave](https://wordpress.org/support/users/epsdave/)
 * (@epsdave)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/failed-to-update-3/)
 * hi ,
    WooCommerce has tried to auto update and crashed and put my website into
   recovery mode. i have tried to manually update but keeps failing, also the woocommerce
   plugin has gone from my plugin list. so tried to reinstall but comes back with–
   installation failed : destination folder already exists
 * can anyone help as my shop now doesnt work .
 * thanks in advance

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [MayKato](https://wordpress.org/support/users/maykato/)
 * (@maykato)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/failed-to-update-3/#post-15276912)
 * Hello,
 * > installation failed : destination folder already exists
 * When you get that error, you’ll want to manually delete the plugin folder via
   FTP, and then reinstall the plugin. If you are not familiar with FTP, I recommend
   reaching out to your hosting provider – they should be able to assist you.
 * You can also check out this article on how to fix Destination Folder Already 
   Exists Error: [https://www.wpbeginner.com/wp-tutorials/how-to-fix-destination-folder-already-exists-error-in-wordpress/](https://www.wpbeginner.com/wp-tutorials/how-to-fix-destination-folder-already-exists-error-in-wordpress/)
 *  Thread Starter [epsdave](https://wordpress.org/support/users/epsdave/)
 * (@epsdave)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/failed-to-update-3/#post-15282822)
 * many thanks ,
    i have followed this and its working as it should . i have now
   disabled auto updates, hopefully i wont get this problem again , many thanks 
   for your help ! dave
 *  [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/)
 * (@margaretwporg)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/failed-to-update-3/#post-15282962)
 * Glad to hear it – thanks for letting us know!
 * If you have further questions, feel free to create a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘failed to update’ is closed to new replies.

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 * 3 replies
 * 3 participants
 * Last reply from: [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/)
 * Last activity: [4 years, 3 months ago](https://wordpress.org/support/topic/failed-to-update-3/#post-15282962)
 * Status: resolved