Support » Plugin: Contact Form 7 » Failed to send message error

  • Resolved paperpop

    (@paperpop)


    I’ve been using Contact Form 7 for years and the forms I set up have been very reliable… but suddenly they seemed to have stopped working, and I haven’t made any changes to the settings. Even when all the info is entered correctly, when you click “submit” there is a “failed to send message” error. This is not just on the page noted above, it is also here or here. I haven’t checked all the forms yet, but I would guess they all stopped working.

    Hope you can help… will definitely donate if we can solve this quickly. Till now the plugin has been super reliable.

    My host is Flywheel and I am up to date with WordPress and all my plugins. Here’s my systems info:

    — Hosting Provider

    Host: DBH: 127.0.0.1, SRV: makepopupcards.com

    — User Browser

    Platform: Apple
    Browser Name: Safari
    Browser Version: 12.0.2
    User Agent String: Mozilla/5.0 (Macintosh; Intel Ma
    c OS X 10_14_2) AppleWebKit/605.
    1.15 (KHTML, like Gecko) Version
    /12.0.2 Safari/605.1.15

    — WordPress Configuration

    Version: 5.1.1
    Language: en_US
    Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
    Active Theme: Market Child 1.0
    Parent Theme: Market 3.9
    Show On Front: page
    Page On Front: Homepage (#10)
    Page For Posts: Unset
    ABSPATH: /wordpress/
    Remote Post: wp_remote_post() works
    Table Prefix: Length: 14 Status: Acceptable
    WP_DEBUG: Disabled
    Memory Limit: 128M
    Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, cancelled, edd_subscription, refunded, failed, revoked, abandoned, processing, active, inactive, acf-disabled, preapproval
    — WordPress Active Plugins

    Advanced Custom Fields PRO: 5.7.7
    Better Search Replace: 1.3.3
    Bounce Handler Mailpoet: 1.3.13
    Coming soon and Maintenance mode WpDevArt: 3.1.0
    Contact Form 7: 5.1.1
    Disable Comments: 1.9.0
    Easy Digital Downloads: 2.9.14
    Easy Digital Downloads – Checkout Fields Manager: 2.1.6
    Easy Digital Downloads – Commissions: 3.4.8
    Easy Digital Downloads – Custom prices: 1.5.5
    Easy Digital Downloads – Discounts Pro: 1.4.8
    Easy Digital Downloads – Frontend Submissions: 2.6.3
    Easy Digital Downloads – Hide Download: 1.2.8
    Easy Digital Downloads – MailPoet (formerly Wysija): 1.4.1
    Easy Digital Downloads – PayPal Adaptive Payments: 1.3.5
    Easy Digital Downloads – Recurring Payments: 2.8.6
    Easy Digital Downloads – Related Downloads: 1.7.1
    Easy Digital Downloads – Reviews: 2.1.10
    Easy Digital Downloads – Simple Shipping: 2.3.7
    Easy Digital Downloads – Social Links: 1.2.2
    Export Users to CSV: 1.3.1
    Instagram Widget by WPZOOM: 1.4.1
    Jetpack by WordPress.com: 7.3.0
    MailPoet 3 (New): 3.25.1
    MailPoet 3 Premium (New): 3.0.50
    NextGEN Gallery: 3.2.2
    Really Simple CAPTCHA: 2.0.1
    Responsive WordPress Slider – Soliloquy Lite: 2.5.5
    SVG Support: 2.3.15
    WordPress Importer: 0.6.4
    Yoast SEO: 11.1.1

    — WordPress Inactive Plugins

    Easy Digital Downloads – Check Payment Gateway: 1.3.4
    Easy Digital Downloads – Cross-sell & Upsell: 1.1.7
    Easy Digital Downloads – Custom Deliverables: 1.0.2
    Easy Digital Downloads – Free Downloads: 2.3.5
    Easy Digital Downloads – PayPal Payments Advanced: 1.1.1
    Easy Digital Downloads – Social Discounts: 2.0.4
    Easy Digital Downloads – Variable Pricing Switcher: 1.0.5
    Easy Digital Downloads – Wallet: 1.1.4
    Easy Digital Downloads – Wish Lists: 1.1.7
    MailPoet 2: 2.11
    MailPoet 2 Premium: 2.7.9
    WP All Export: 1.2.3
    WP All Import: 3.5.0

    — Webserver Configuration

    PHP Version: 7.2.17-1+ubuntu16.04.1+deb.sury.org+3
    MySQL Version: 5.7.14
    Webserver Info: Flywheel/5.0.0

    — PHP Configuration

    Memory Limit: 128M
    Upload Max Size: 300M
    Post Max Size: 300M
    Upload Max Filesize: 300M
    Time Limit: 60
    Max Input Vars: 4000
    Display Errors: N/A
    PHP Arg Separator: &

    — PHP Extensions

    cURL: Supported
    fsockopen: Supported
    SOAP Client: Installed
    Suhosin: Not Installed

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter paperpop

    (@paperpop)

    Just discovered possible reason, though I don’t know the solution. I modified the automated replies, so I could distinguish if the message failed to send for unknown reasons, or because the submission was deemed as spam… and it seems an ordinary, simple submission without any links is being flagged as spam! How can I prevent that?

    Thread Starter paperpop

    (@paperpop)

    I have reCaptcha configured and it had been working properly without any issues until recently.

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Do you have something in the Comment Blacklist?

    Thread Starter paperpop

    (@paperpop)

    Nobody blacklisted in the comment blacklist. My thought is that it must be related to the recaptcha settings, since it’s not sending because Submissions at flagged as possible spam. I tried going to the google captcha site but can’t make heads or tails of it because I’m not a software developer, I’m merely a paper engineer who does her own WordPress website using themes and plugin by others…

    Thread Starter paperpop

    (@paperpop)

    And now that I think back, though I’ve been using Contact 7 for years I’m not sure I have gotten any contact through these forms since I upgraded and had to switch to captcha 3

    “Really Simple CAPTCHA: 2.0.1”

    The above plugin might well be suspect.
    – I had to remove *ALL* of my excess CAPTCHA plugins to get CF7 forms to work.
    Which also involved deleting all of my the old keys on the Google reCaptcha site after getting rid of all reference to [I’m a not a robot – tick box] on my site.

    What this all means; is that I’m now solely reliant on reCAPTA V3 working as it should in actually identifying spam Bots, ..

    Bottom line: after doing (all) that, CF7 now (all) works fine.
    That worked here, might work there.

    Thread Starter paperpop

    (@paperpop)

    Oh that worked!!!! Thank yo so much! I would never have thought to remove “Really Simple CAPTCHA” since it’s by the same developer as Contact Form 7 and was designed to work with it… but removing it wasn’t enough, I had to replace the keys (another thing I wouldn’t have thought of doing). Thanks a million!

Viewing 7 replies - 1 through 7 (of 7 total)
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