Support » Plugin: Jetpack Boost » Failed to Load Speed Scores

  • Resolved BMcGinley

    (@bmcginley)


    I get the above error message whenever I visit the Jetpack Boost backend page. My CSS styles load alright, but even on Twenty-Twenty-One, the scores fail to load.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Animesh Gaurav

    (@bizanimesh)

    Hi there,

    If you use a Web Application Firewall service such as Cloudflare, or a WordPress plugin to restrict access to your site, try adding a rule to allow access to your site from 35.188.32.9. Boost’s speed scores are always returned from that address. If you are not using a service or plugin to protect your site from unwanted traffic, ask your web host to check if the traffic from 35.188.32.9 is being blocked.

    Thread Starter BMcGinley

    (@bmcginley)

    Thank you, I tried adding that to Wordfence’s “Allowlisted IP addresses that bypass all rules” field, but it doesn’t seem to have had any effect.

    Plugin Support Dan (a11n)

    (@drawmyface)

    Hi there

    In that case, can you ask your web host to check if the traffic from 35.188.32.9 is being blocked.

    If not, could you please post your site URL here so that we can have a look?

    If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

    Thanks!

    Thread Starter BMcGinley

    (@bmcginley)

    My host says they’re not seeing anything that would be causing it from their side, so there’s something about the site configuration. I’ll update once their deeper investigation bears answers.

    Plugin Support Michelle Paese

    (@deathlynotes)

    Hey @bmcginley

    I’m marking this post as resolved for now.

    If you still need help with this, please feel free to mark it as ‘not resolved’ again or contact us via our contact form.

    Let us know if you have any questions.

    My best regards,

    Michelle C.

Viewing 5 replies - 1 through 5 (of 5 total)
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