Title: Failed to load resource : code 500 Internal Server Error Last modified: August 30, 2016 --- # Failed to load resource : code 500 Internal Server Error * Resolved [boplinger](https://wordpress.org/support/users/boplinger/) * (@boplinger) * [10 years, 9 months ago](https://wordpress.org/support/topic/failed-to-load-resource-code-500-internal-server-error/) * This client’s website has completely disappeared with no access to dashboard, etc. [http://reneemckenna.com/wp-admin/](http://reneemckenna.com/wp-admin/) [http://reneemckenna.com](http://reneemckenna.com) * This is highly distressing. * It happened when I updated WordPress and then it’s theme “Hatch”. All seemed fine until I was looking at a preview of another theme to see how the existing content would look in that theme. * But the preview kept being blank. I tried to activate the theme but it was still blank. Then I tried to log out to log back in but a captchca pop up prevented me from doing anything. So I tried to get to the site from a new url and emptied cache. It is still blank. * The captcha was similar to the ones previously generated by an ecommerce plugin that I had disabled days ago. It was telling me to enter a specific user and pw. But I was unable to do that. * Does anyone know if there is a way to get back the files of this site if it is not hosted anywhere else but on WordPress? I’ve not encountered anything like this before. * Thank you. Viewing 7 replies - 1 through 7 (of 7 total) * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [10 years, 9 months ago](https://wordpress.org/support/topic/failed-to-load-resource-code-500-internal-server-error/#post-6449035) * Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try [manually resetting your plugins](https://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)( no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause. * If that does not resolve the issue, try switching to the Twenty Fourteen theme to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via [FTP or SFTP](https://codex.wordpress.org/FTP_Clients), navigate to `/wp-content/themes/` and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule- out a theme-specific issue. * If that does not resolve the issue, it’s possible that a `.htaccess` rule could be the source of the problem. To check for this, access your server via FTP or SFTP and rename the `.htaccess` file. If you can’t find a `.htaccess` file, make sure that you have set your FTP or SFTP client to view invisible files. * If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you. * Thread Starter [boplinger](https://wordpress.org/support/users/boplinger/) * (@boplinger) * [10 years, 9 months ago](https://wordpress.org/support/topic/failed-to-load-resource-code-500-internal-server-error/#post-6449124) * Hi James, * I have access to nothing! This website seems to be hosted directly on WP. How can I access FTP or SFTP of a WP hosted site? * The strange thing is that I deactivated the plug in. So I don’t know why it would still affect the site. It was not deleted unfortunately. * This is all I have so far: —————————————– This is the message I get under “NET” with Firebug * GET reneemckenna.com 500 Internal Server Erro reneemckenna.com 0 B 96.127.180.186: 80 431ms Connection close Content-Length 0 Content-Type text/html Date Wed, 19 Aug 2015 16:52:29 GMT Server Apache Strict-Transport-Security max-age=63072000; includeSubDomains X-Frame-Options SAMEORIGIN X-Powered-By PHP/5.2.17 x-content- type-options nosniff view source Accept text/html,application/xhtml+xml,application/ xml;q=0.9,*/*;q=0.8 Accept-Encoding gzip, deflate Accept-Language en-US,en;q= 0.5 Cache-Control max-age=0 Connection keep-alive DNT 1 Host reneemckenna.com User-Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:40.0) Gecko/20100101 Firefox/40.0 * —————– Her email is hosted on this place. * Your connection to this server has been blocked in this server’s firewall. You need to contact Your Hosting Provider for further information. Your blocked IP address is 67.188.107.48 This server’s hostname is server17.websitehostserver. net * ————————————— And when I try to log in directly to the the IP address her pwds don’t work. And the login in message says “The server says RT-NI6”. * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [10 years, 9 months ago](https://wordpress.org/support/topic/failed-to-load-resource-code-500-internal-server-error/#post-6449130) * It’s not hosted by WordPress. According to [http://www.whoishostingthis.com/?q=reneemckenna.com](http://www.whoishostingthis.com/?q=reneemckenna.com) it’s hosted by “Mark Kotov,” though I’ve never heard the name before. * Whomever you pay monthly or annually for hosting, that’s who you need to talk to about FTP access and server error logs. * Thread Starter [boplinger](https://wordpress.org/support/users/boplinger/) * (@boplinger) * [10 years, 9 months ago](https://wordpress.org/support/topic/failed-to-load-resource-code-500-internal-server-error/#post-6449133) * bless you thanks James. I’ll ask the client! * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [10 years, 9 months ago](https://wordpress.org/support/topic/failed-to-load-resource-code-500-internal-server-error/#post-6449135) * You’re welcome! * Thread Starter [boplinger](https://wordpress.org/support/users/boplinger/) * (@boplinger) * [10 years, 9 months ago](https://wordpress.org/support/topic/failed-to-load-resource-code-500-internal-server-error/#post-6449145) * So the client found this host guy and all is well. Thanks so much for your help, very kind of you. * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [10 years, 9 months ago](https://wordpress.org/support/topic/failed-to-load-resource-code-500-internal-server-error/#post-6449159) * Glad to help! Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Failed to load resource : code 500 Internal Server Error’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 7 replies * 2 participants * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/) * Last activity: [10 years, 9 months ago](https://wordpress.org/support/topic/failed-to-load-resource-code-500-internal-server-error/#post-6449159) * Status: resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics