Support » Plugin: SumUp Payment Gateway For WooCommerce » Failed to get Checkout ID to process payment

  • Resolved jackmclean

    (@jackmclean)


    Checkout fails immediately with ‘Failed to get Checkout ID to process payment’. I’ve double checked the credentials are correct. Is this a known issue or something I have missed?

    Thanks

Viewing 15 replies - 1 through 15 (of 15 total)
  • Just getting the exact same issue. probably something to do with the Developers setup in Sumup. Am investigating further.

    On the Sumup setup it says – For all Webshop plugins and direct integration, make sure your account is fully on-boarded before purchasing the plugin or starting the integration. Please share your client_id to activate the “Payments” scope at integration@sumup.com.

    I’m guessing this is the culprit.

    Plugin Support julliansumup

    (@julliansumup)

    Hi @jackmclean, Hi @cgain,

    This is correct, some restrictions are applied by default on SumUp account, please contact integration@sumup.com with your SumUp merchant ID, we will help you for the onboarding process and activate the permission for your account to accept online payments.

    Many thanks,

    Thread Starter jackmclean

    (@jackmclean)

    I have now had mine approved, but it still fails. No logged errors just fails and suggests a different payment method. I’ll post if I can get some errors.

    Had a prompt reply this morning from Sumup saying they had activated the Client for taking payments on the website. Just tested and now working OK.

    Plugin Support julliansumup

    (@julliansumup)

    Hi @jackmclean,

    Could you please try with a minimum amount of £1.00.

    @cgain Glad to read that!

    Many thanks,

    I’m having this issue. Did anyone sort it?

    Plugin Support julliansumup

    (@julliansumup)

    Hello @martyn5992.

    Could you please email integration@sumup.com and we will sort out the issue for you.

    Thank you

    Hello,
    I have the same problem.

    I installed an online store for my client with your plugin.

    I saved the ids and when we go to the payment, I get this error message:
    FAILED TO GET CHECKOUT ID TO PROCESS PAYMENT

    Can someone help me?

    Plugin Support julliansumup

    (@julliansumup)

    @smarszal

    Please email activation_request@sumup.com

    They will need to activate your payment scope on your account.

    Best

    Hello @julliansumup ,

    Do I also have to send this email in order to activate payment scope for a test account?

    Best,

    Rodrigo

    I installed the plugin today, created credentials, enabled test mode, tried to do a checkout with 1 euro and I get this error, too.

    What shall I do?

    I would like to enable online payments to the test credentials and the real ones.

    Where do I have to send the email to do that? integration@sumup.com or activation_request@sumup.com ?

    I have the samme question a theart8, please advise

    • This reply was modified 1 year, 10 months ago by agoralive.

    @agoralive just contact them via email, the integration one. Basically they have to activate your SumUp account to process online payments

    When we had this issue I did what was asked and emailed integration@sumup.com they did whatever it is they do on their end and it started working. However a few months later the checkout error has returned

    FAILED TO GET CHECKOUT ID TO PROCESS PAYMENT

    After contacting SumUp a number of times they say that the issue is fixed and the account is activated but the error is still there.

    What can we do?

Viewing 15 replies - 1 through 15 (of 15 total)
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