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Failed to connect to FTP Server

  • While installing wordpress theme for my site, I’m getting this error – Failed to connect to FTP Server <IP>:21

    I’m able to connect to the server from FileZilla using my hostname, ftp username and password.

    How can I resolve this?

Viewing 11 replies - 1 through 11 (of 11 total)
  • Andrew Nevins
    Forum moderator

    @anevins

    Which theme are you trying to install? And where are you installing it, through the dashboard?

    Yes, I’m trying to install through the dashboard after logging in from wp-admin.
    I’ve tried to install different themes, but nothing works out due to this error.

    Andrew Nevins
    Forum moderator

    @anevins

    Can you install the theme through FTP for now? It’ll just be copying the theme folder and pasting it in the “/wp-content/themes/” folder. Then can you contact your hosting providers about this failed to connect issue?

    I did that, copied the downloaded themes in “/wp-content/themes/”.
    But I don’t see them in my wp dashboard.
    Does it take some ‘n’ hours to reflect the copied files in the dashboard?

    esmi
    Forum Moderator

    @esmi

    No – themes are available immediately. Did you unpack the theme’s .zip file first and just upload the folder inside to wp-content/themes? Have you checked to see if the theme’s folder contains multiple sub-folders? Where are you downloading these themes from?

    Andrew Nevins
    Forum moderator

    @anevins

    It should appear pretty quickly in your dashboard. Make sure the theme that you copied isn’t 2 levels deep. For example if you download the Twenty Eleven theme and unzip it, it may have two “twentyeleven” folders inside each other, e.g.

    /twentyeleven/twentyeleven/style.css

    It should be one level deep

    @andrew: It is one level deep and yet not visible in my wp dashboard. Console shows the directories in themes folder.
    I’m installing two themes- ‘placeholder’ (downloaded from 3rd party) and ‘wpchimp-countdown.1.1’ (downloaded from wordpresss itself).

    @esmi: I unzipped the folders and then copied the contents to “/wp-content/themes/”. And yes, theme’s folders contain multiple sub-folders with ‘style.css’.

    esmi
    Forum Moderator

    @esmi

    Where are you downloading these themes from?

    esmi
    Forum Moderator

    @esmi

    We only support themes downloaded from wordpress.org here. With regard to the second theme, please try posting in http://wordpress.org/support/theme/wpchimp-countdown/

    WPChimp
    Participant

    @wpchimp

    For WPChimp Countdown you should have the following directory structure on your server: [wp install dir]/wp-content/themes/wpchimp-countdown/[theme files]

    If you have that and the theme still isn’t working, please post in the theme’s support forum (esmi’s link: http://wordpress.org/support/theme/wpchimp-countdown/).

Viewing 11 replies - 1 through 11 (of 11 total)
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