Support » Fixing WordPress » Failed to connect to FTP Server

  • While installing wordpress theme for my site, I’m getting this error – Failed to connect to FTP Server <IP>:21

    I’m able to connect to the server from FileZilla using my hostname, ftp username and password.

    How can I resolve this?

Viewing 11 replies - 1 through 11 (of 11 total)
  • Moderator Andrew Nevins

    (@anevins)

    Forum moderator

    Which theme are you trying to install? And where are you installing it, through the dashboard?

    Yes, I’m trying to install through the dashboard after logging in from wp-admin.
    I’ve tried to install different themes, but nothing works out due to this error.

    Moderator Andrew Nevins

    (@anevins)

    Forum moderator

    Can you install the theme through FTP for now? It’ll just be copying the theme folder and pasting it in the “/wp-content/themes/” folder. Then can you contact your hosting providers about this failed to connect issue?

    I did that, copied the downloaded themes in “/wp-content/themes/”.
    But I don’t see them in my wp dashboard.
    Does it take some ‘n’ hours to reflect the copied files in the dashboard?

    esmi

    (@esmi)

    Forum Moderator

    No – themes are available immediately. Did you unpack the theme’s .zip file first and just upload the folder inside to wp-content/themes? Have you checked to see if the theme’s folder contains multiple sub-folders? Where are you downloading these themes from?

    Moderator Andrew Nevins

    (@anevins)

    Forum moderator

    It should appear pretty quickly in your dashboard. Make sure the theme that you copied isn’t 2 levels deep. For example if you download the Twenty Eleven theme and unzip it, it may have two “twentyeleven” folders inside each other, e.g.

    /twentyeleven/twentyeleven/style.css

    It should be one level deep

    @andrew: It is one level deep and yet not visible in my wp dashboard. Console shows the directories in themes folder.
    I’m installing two themes- ‘placeholder’ (downloaded from 3rd party) and ‘wpchimp-countdown.1.1’ (downloaded from wordpresss itself).

    @esmi: I unzipped the folders and then copied the contents to “/wp-content/themes/”. And yes, theme’s folders contain multiple sub-folders with ‘style.css’.

    esmi

    (@esmi)

    Forum Moderator

    Where are you downloading these themes from?

    esmi

    (@esmi)

    Forum Moderator

    We only support themes downloaded from wordpress.org here. With regard to the second theme, please try posting in http://wordpress.org/support/theme/wpchimp-countdown/

    For WPChimp Countdown you should have the following directory structure on your server: [wp install dir]/wp-content/themes/wpchimp-countdown/[theme files]

    If you have that and the theme still isn’t working, please post in the theme’s support forum (esmi’s link: http://wordpress.org/support/theme/wpchimp-countdown/).

Viewing 11 replies - 1 through 11 (of 11 total)
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