Failed to complete the order during the authentication callback

  • janez33

    (@janez33)


    11 months, 1 week ago

    Hello,
    i was looking through at our failed orders from the previous month and I noticed this error which caught my attention since we dont have shipping fields on our checkout page (custom coded checkout fields). We also don’t have option to choose ship on different address.
    Failed to complete the order during the authentication callback. Not matching fields: [shipping_address.postal_code, shipping_address.city]

    Have you ever seen this error before?
    Thank you very much in advance,
    regards,
    Janez

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Klarna

    (@klarnaplugin)

    11 months, 1 week ago

    Hi Janez!

    Would you happen to have a correlation_id or session_id to go with that so we could look into this more in depth? Normally if shipping address is not included billing address is used for both for Klarna, so it could be something was mismatching between the start and the end of the order.

    Kind regards,

    Sara

    Klarna support team

    Thread Starter janez33

    (@janez33)

    11 months, 1 week ago

    _kp_session_id 7ebfe64e-8506-79ea-a305-b320c98dc8b9

    Is it possible that we have other shipping methods implemented Hermes An Paketshop (parcel machine) and that doesn’t work ok with Klarna? Can you please go to our checkout page and check, please?
    This is our site url but I don’t like to share it in public so it will expire after 3 views.
    https://pwpush.com/p/mb7yk4l5uyq0uctw/r

    Plugin Author Klarna

    (@klarnaplugin)

    11 months, 1 week ago

    Hi! Thank you for sharing. Have you seen this error in recent weeks? I can not see any for you in the past few days. We have updated some address related logic on Klarna’s side in the past weeks which should hopefully have minimized these errors from occurring.

    Thread Starter janez33

    (@janez33)

    11 months, 1 week ago

    Hello I think no, but actually I don’t know since we have 23 active sites in each of the country with Klarna plugin AT, DE, NL and its time consuming to go open each failed/pending payment order.

    But what is concerning me is that we have so many pending payment statuses for Klarna orders
    for example more than 200 per day combined on all of our DE shops..
    We already discussed this in this thread https://wordpress.org/support/topic/how-to-set-klarna-orders-with-failed-payments-to-failed/ but without conclusions sadly :/

    View post on imgur.com

    saraatklarna

    (@saraatklarna)

    10 months, 3 weeks ago

    Hello! Unfortunately we can only second what was discussed in that thread. In terms of the issue raised in this thread can I confirm there’s not been more such cases in recent weeks?

    Kind regards,

    Sara

    Klarna Team

    Plugin Author Klarna

    (@klarnaplugin)

    10 months, 1 week ago

    Hi! As we’ve gotten no further response I will close this support thread. Please do however let us know if you do experience any further issues! Thank you!

    Kind regards,

    Klarna Team

    Thread Starter janez33

    (@janez33)

    10 months, 1 week ago

    Well issue is still present, can you please take a look at this abnormal amount of pending orders?
    https://i.imgur.com/r4kcW8p.png

    Plugin Author Klarna

    (@klarnaplugin)

    9 months, 3 weeks ago

    Hello!

    Many apologies for the late reply here. Could you please reach out to our support via merchant@klarna.com to request support from the Klarna plugin team as we’d need to look into specific order details which can not be shared here? Thank you in advance!

Viewing 8 replies - 1 through 8 (of 8 total)

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