Title: failed to authenticate Last modified: August 21, 2016 --- # failed to authenticate * Resolved [PPNSteve](https://wordpress.org/support/users/ppnsteve/) * (@ppnsteve) * [13 years ago](https://wordpress.org/support/topic/failed-to-authenticate/) * _You have failed to authenticate with the WordPress.com API. _ * Just updated jetpack and getting error trying to load stats page. Anyone have a solution to this? * [http://wordpress.org/extend/plugins/jetpack/](http://wordpress.org/extend/plugins/jetpack/) Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/failed-to-authenticate/page/2/?output_format=md) [→](https://wordpress.org/support/topic/failed-to-authenticate/page/2/?output_format=md) * Thread Starter [PPNSteve](https://wordpress.org/support/users/ppnsteve/) * (@ppnsteve) * [13 years ago](https://wordpress.org/support/topic/failed-to-authenticate/#post-3749671) * current version 2.2.5 – site url in question is [http://www.thereishoppedit.com](http://www.thereishoppedit.com) in case you need it * Plugin Contributor [Richard Archambault](https://wordpress.org/support/users/richardmtl/) * (@richardmtl) * [12 years, 12 months ago](https://wordpress.org/support/topic/failed-to-authenticate/#post-3749835) * Hi Steve, * have you tried disconnecting Jetpack from WordPress.com and reconnecting again? If so, can you take a screenshot of what you see and link to it here? You can go to [http://snag.gy](http://snag.gy) for example. * Thread Starter [PPNSteve](https://wordpress.org/support/users/ppnsteve/) * (@ppnsteve) * [12 years, 12 months ago](https://wordpress.org/support/topic/failed-to-authenticate/#post-3749836) * Hi, * Yes, completely uninstalled and reinstalled, activated and deactivated, etc.. No action I’ve done yet works. * This is a screen of the Jetpack stats page [http://snag.gy/J3OVA.jpg](http://snag.gy/J3OVA.jpg) * Plugin Contributor [Richard Archambault](https://wordpress.org/support/users/richardmtl/) * (@richardmtl) * [12 years, 11 months ago](https://wordpress.org/support/topic/failed-to-authenticate/#post-3749846) * Hi Steve, * Could you please write in to [support@jetpack.me](https://wordpress.org/support/topic/failed-to-authenticate/support@jetpack.me?output_format=md) and let me know what WordPress.com username you are trying to connect with? Please link to this thread in your email. Thanks! * Thread Starter [PPNSteve](https://wordpress.org/support/users/ppnsteve/) * (@ppnsteve) * [12 years, 11 months ago](https://wordpress.org/support/topic/failed-to-authenticate/#post-3749847) * Ok will do.. email on the way. * Thanks * Thread Starter [PPNSteve](https://wordpress.org/support/users/ppnsteve/) * (@ppnsteve) * [12 years, 11 months ago](https://wordpress.org/support/topic/failed-to-authenticate/#post-3749865) * Any update on this issue? * I’m still unable to auth or see any stats and my email has not been replied to. * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [12 years, 11 months ago](https://wordpress.org/support/topic/failed-to-authenticate/#post-3749866) * [@ppnsteve](https://wordpress.org/support/users/ppnsteve/) It seems we haven’t received your email. Could you try to contact us again, using this contact form? [http://jetpack.me/contact-support/](http://jetpack.me/contact-support/) * Thread Starter [PPNSteve](https://wordpress.org/support/users/ppnsteve/) * (@ppnsteve) * [12 years, 11 months ago](https://wordpress.org/support/topic/failed-to-authenticate/#post-3749867) * I have submitted my request via that page about 30 or so mins ago. * Thanks * Plugin Contributor [Richard Archambault](https://wordpress.org/support/users/richardmtl/) * (@richardmtl) * [12 years, 11 months ago](https://wordpress.org/support/topic/failed-to-authenticate/#post-3749873) * Hi Steve, I have replied by email, thanks! * Thread Starter [PPNSteve](https://wordpress.org/support/users/ppnsteve/) * (@ppnsteve) * [12 years, 11 months ago](https://wordpress.org/support/topic/failed-to-authenticate/#post-3749874) * Ok will check and reply. * After reading that email, I have to ask; have any of the IPs used by wp.com changed between Jetpack updates? It was working fine until a recent update. Perhaps the firewall is blocking access. * Can you provide a IP whitelist? * Thread Starter [PPNSteve](https://wordpress.org/support/users/ppnsteve/) * (@ppnsteve) * [12 years, 10 months ago](https://wordpress.org/support/topic/failed-to-authenticate/#post-3749882) * Still waiting for a resolution for this problem.. * anyone else have any other ideas? * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [12 years, 10 months ago](https://wordpress.org/support/topic/failed-to-authenticate/#post-3749883) * > have any of the IPs used by wp.com changed between Jetpack updates? It was > working fine until a recent update. Perhaps the firewall is blocking access. > Can you provide a IP whitelist? * Since the IPs used by WordPress.com can and will change in the future, I wouldn’t recommend against whitelisting a list of IPs. Instead, you should be able to allow access from all WordPress.com domains like so: *.wordpress.com * Thread Starter [PPNSteve](https://wordpress.org/support/users/ppnsteve/) * (@ppnsteve) * [12 years, 10 months ago](https://wordpress.org/support/topic/failed-to-authenticate/#post-3749884) * IPTables doesn’t work based off of domains as far as I know. so I guess whitelisting is out for now….. * I’m stumped now.. I can’t find any error or conflict and it still won’t authenticate( does connect to) with wp.com * need solutions. * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [12 years, 10 months ago](https://wordpress.org/support/topic/failed-to-authenticate/#post-3749885) * I’m afraid there is no easy solution. As long as your site doesn’t authorize communication with WordPress.com, you won’t be able to use all the Jetpack features. * You could activate Jetpack’s Development mode, and thus be able to use all Jetpack modules that do not require a connection to WordPress.com. To do so, please add the following constant to your wp-config.php file: * `define( 'JETPACK_DEV_DEBUG', true);` * Thread Starter [PPNSteve](https://wordpress.org/support/users/ppnsteve/) * (@ppnsteve) * [12 years, 10 months ago](https://wordpress.org/support/topic/failed-to-authenticate/#post-3749886) * my main reason for using Jetpack was for the stats since the wp.com stats plugin stopped being developed.. * It was working just fine until the last update so I don’t know what has happened or what changed to break it. * Thanks anyway for your time and attention. Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/failed-to-authenticate/page/2/?output_format=md) [→](https://wordpress.org/support/topic/failed-to-authenticate/page/2/?output_format=md) The topic ‘failed to authenticate’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) ## Tags * [API error](https://wordpress.org/support/topic-tag/api-error/) * [connection](https://wordpress.org/support/topic-tag/connection/) * [Stats](https://wordpress.org/support/topic-tag/stats/) * 18 replies * 4 participants * Last reply from: [PPNSteve](https://wordpress.org/support/users/ppnsteve/) * Last activity: [12 years, 10 months ago](https://wordpress.org/support/topic/failed-to-authenticate/page/2/#post-3749889) * Status: resolved