Support » Plugin: Jetpack by WordPress.com » failed to authenticate

Viewing 15 replies - 1 through 15 (of 18 total)
  • current version 2.2.5 – site url in question is http://www.thereishoppedit.com in case you need it

    Plugin Contributor Richard Archambault

    (@richardmtl)

    Happiness Engineer

    Hi Steve,

    have you tried disconnecting Jetpack from WordPress.com and reconnecting again? If so, can you take a screenshot of what you see and link to it here? You can go to http://snag.gy for example.

    Hi,

    Yes, completely uninstalled and reinstalled, activated and deactivated, etc.. No action I’ve done yet works.

    This is a screen of the Jetpack stats page http://snag.gy/J3OVA.jpg

    Plugin Contributor Richard Archambault

    (@richardmtl)

    Happiness Engineer

    Hi Steve,

    Could you please write in to support@jetpack.me and let me know what WordPress.com username you are trying to connect with? Please link to this thread in your email. Thanks!

    Ok will do.. email on the way.

    Thanks

    Any update on this issue?

    I’m still unable to auth or see any stats and my email has not been replied to.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic

    @ppnsteve It seems we haven’t received your email. Could you try to contact us again, using this contact form?
    http://jetpack.me/contact-support/

    I have submitted my request via that page about 30 or so mins ago.

    Thanks

    Plugin Contributor Richard Archambault

    (@richardmtl)

    Happiness Engineer

    Hi Steve, I have replied by email, thanks!

    Ok will check and reply.

    After reading that email, I have to ask; have any of the IPs used by wp.com changed between Jetpack updates? It was working fine until a recent update. Perhaps the firewall is blocking access.

    Can you provide a IP whitelist?

    Still waiting for a resolution for this problem..

    anyone else have any other ideas?

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic

    have any of the IPs used by wp.com changed between Jetpack updates? It was working fine until a recent update. Perhaps the firewall is blocking access.

    Can you provide a IP whitelist?

    Since the IPs used by WordPress.com can and will change in the future, I wouldn’t recommend against whitelisting a list of IPs. Instead, you should be able to allow access from all WordPress.com domains like so: *.wordpress.com

    IPTables doesn’t work based off of domains as far as I know.
    so I guess whitelisting is out for now…..

    I’m stumped now.. I can’t find any error or conflict and it still won’t authenticate (does connect to) with wp.com

    need solutions.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic

    I’m afraid there is no easy solution. As long as your site doesn’t authorize communication with WordPress.com, you won’t be able to use all the Jetpack features.

    You could activate Jetpack’s Development mode, and thus be able to use all Jetpack modules that do not require a connection to WordPress.com. To do so, please add the following constant to your wp-config.php file:

    define( 'JETPACK_DEV_DEBUG', true);

    PPNSteve

    (@ppnsteve)

    my main reason for using Jetpack was for the stats since the wp.com stats plugin stopped being developed..

    It was working just fine until the last update so I don’t know what has happened or what changed to break it.

    Thanks anyway for your time and attention.

Viewing 15 replies - 1 through 15 (of 18 total)
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