Title: Failed Software, failed support
Last modified: September 3, 2016

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# Failed Software, failed support

 *  [wamphyri](https://wordpress.org/support/users/wamphyri/)
 * (@wamphyri)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/failed-software-failed-support/)
 * Software no where near comes to doing what it says it does. I honestly believe
   the images advertising the software are doctored. There is zero support either
   from the forums or there email. If you manage to get some one to reply in the
   forum, your in turn ridiculed. April 25 I requested a refund. I received a email
   back requesting a opportunity to fix the issue. Me believing in opportunity to
   correct issues request in turn that they teach me how to do there “fix” so I 
   can run there software on my other stores. (Also they offered to help with my
   setup). 6 days and 3 email later I get a response telling me they don’t offer
   help. So I again requested the refund. April 1st they asked for the email address
   I used to pay to which I responded accordingly. Then no response. April 4th I
   requested again if I am getting a refund to which I was responded with it will
   be processed over the weekend. As of this morning I still haven’t received a 
   refund so I started emailing “the so called support” and of course more running
   around from the support asking what email I used to pay for the software. Yes
   4 days ago I told them what the email address was. I have had nothing but a rough
   time with the software and the support. Stay away from this software unless you
   have a extended amount of time to waste and don’t want to make any money from
   amazon.

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 * Last reply from: [wamphyri](https://wordpress.org/support/users/wamphyri/)
 * Last activity: [11 years, 1 month ago](https://wordpress.org/support/topic/failed-software-failed-support/)