Title: Failed – Server Problem
Last modified: August 22, 2016

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# Failed – Server Problem

 *  Resolved [jaybates](https://wordpress.org/support/users/jaybates/)
 * (@jaybates)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/failed-server-problem/)
 * I have this plugin setup on an established website with no links pointing to 
   it so I can test it. I’ve purchased a download 3 times and was only able to download
   the file once. It’s only a 279kb zip file and the server is performing fine but
   on the failed attempts I either get “Failed – Server problem” in chrome or the
   file will actually download and windows cannot open the folder because the folder
   is invalid. But then if I purchase the plan again everything works including 
   the zip file.
 * I have the link expiration set to 48 hours and the download limit is blank.
 * Any ideas?
 * [https://wordpress.org/plugins/easy-digital-downloads/](https://wordpress.org/plugins/easy-digital-downloads/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Moderator [Pippin Williamson](https://wordpress.org/support/users/mordauk/)
 * (@mordauk)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/failed-server-problem/#post-5427445)
 * How large is the original file?
 * Where is the file stored on the server?
 * What is your Download Method set to in Downloads > Settings > Misc?
 *  Thread Starter [jaybates](https://wordpress.org/support/users/jaybates/)
 * (@jaybates)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/failed-server-problem/#post-5427501)
 * Thanks for the quick reply!
 * -zip file is 279kp containing a 288kp PDF and a 30.3kb jpeg.
 * -To upload the file I selected “upload a file” in the Add New Download page. 
   This brings up the normal Insert Media window from wordpress. I dragged my zip
   file into there.
 * -Forced Download
 * I’ve narrowed the problem to .zip files. Maybe it is a problem with my server??
   If I upload a regular PDF it works just fine. I have since realized that a PDF
   is really all that is needed so I no longer have the need to upload .zip files.
   I suppose I no longer have an issue then. Thanks for your quick reply.
 *  Moderator [Pippin Williamson](https://wordpress.org/support/users/mordauk/)
 * (@mordauk)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/failed-server-problem/#post-5427558)
 * Ok. If you’d like to investigate further why zips are failing, just let me know!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Failed – Server Problem’ is closed to new replies.

 * ![](https://ps.w.org/easy-digital-downloads/assets/icon.svg?rev=3455837)
 * [Easy Digital Downloads – eCommerce Payments and Subscriptions made easy](https://wordpress.org/plugins/easy-digital-downloads/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/easy-digital-downloads/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/easy-digital-downloads/)
 * [Active Topics](https://wordpress.org/support/plugin/easy-digital-downloads/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/easy-digital-downloads/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/easy-digital-downloads/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Pippin Williamson](https://wordpress.org/support/users/mordauk/)
 * Last activity: [11 years, 6 months ago](https://wordpress.org/support/topic/failed-server-problem/#post-5427558)
 * Status: resolved