Support » Plugin: Sucuri Security - Auditing, Malware Scanner and Security Hardening » Failed Security & Horrible Customer Support

  • jtremblay

    (@jtremblay)


    Sucuri does not let you change your license after purchase.

    Sucuri’s software fails to clean up properly.

    Horrible customer service.

    I’m moving to MalCare.

    200$ in the toilet….

Viewing 1 replies (of 1 total)
  • yorman

    (@yorman)

    Hello @jtremblay,

    Sucuri does not let you change your license after purchase.

    Did you try contacting the sales team?

    They are usually very helpful and understanding if you explain your decision to change anything about your account. Feel free to chat with them via chat (there’s one in the home page of the official website), or via email.

    Sucuri’s software fails to clean up properly.

    Can you please explain? This is —as of now— a vague statement.

    What was the malware that your website was infected with?

    Why do you think the infection was not cleaned up properly?

    Horrible customer service.

    Can you also be more specific regarding this one?

    Usually, when people are frustrated with a service or product, they usually blame customer service for all their problems. Unfortunately, without more details, it is impossible to agree or disagree with you.

    If you have more details, please share it with us.

Viewing 1 replies (of 1 total)
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