Failed purchase still shows seats reserved

Ok the seats are available now, but it took over an hour – maybe a caching issue?

Ok sorry found it’s called timeout and where it’s set – advanced settings – think I may have noticed before but imagined it was in seconds, not minutes

Ok I realised what happened I did set it ages ago in the settings, but that reverts to 60 every time they’re saved – so I’ve gone to edited the php file (thanks to @weazel91) but can only find stageshow-wp-config.php – which is empty, and timeout doesn’t appear in the main php plugin files – maybe I can set it in the config file, but what would the syntax be?

• This reply was modified 3 years, 5 months ago by webbyfoot.
• This reply was modified 3 years, 5 months ago by webbyfoot.

Thanks @weazel91 – found one in the samples folder.

Thanks – I set them short to test
define(‘STAGESHOWLIB_TROLLEYTIMEOUT’, 300);
define(‘STAGESHOWLIB_GATEWAYAPI_ABANDON_TIMEOUT’, 10);
but this didn’t seem to do what I wanted, I think what I was looking for was Checkout Timeout, set at a minimum of 60 (minutes) in the settings. I’ve found where that is in the database and changed that to 10 – that seems to have done the trick!
We’d like to stop tickets being blocked and preventing last minute sales – we’ll try it with short reservations but if we get your problems, we can’t say you didn’t warn us!

• This reply was modified 3 years, 5 months ago by webbyfoot.