Support » Plugin: WooCommerce Stripe Payment Gateway » Failed Payments increased after last update

  • Resolved esraamesa

    (@esraamesa)


    Hello,

    I’ve updated my store on 13 May to these versions:
    Woocommerce: 4.1.0
    Woocommerce Subscription: 3.0.4
    Woocommerce Stripe: 4.3.3

    Now I’m facing many failed payments because of these errors “card declined, do not honor, 402 error”, Is it SCA related?
    Also, I have a warning message on the Stripe dashboard to update my integration for SCA with a list of payments that didn’t user SCA-ready product.

    I believed that the update is enough to support SCA-ready product, what should I do now?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support wpnomad a11n

    (@wpnomad)

    Hi @esraamesa ,

    I believed that the update is enough to support SCA-ready product, what should I do now?

    The Stripe extension is indeed SCA ready since version 4.2. You can learn more about it here: https://docs.woocommerce.com/document/stripe/#section-16

    As per Stripe, the do_not_honor error does not occur due to SCA issues, it occurs when the user’s card gets declined due to unknown reasons. Stripe has details about it here: https://stripe.com/docs/declines/codes

    As a next step, the customers are required to contact their bank to check why their card is being declined.

    Do let us know if you have any further queries.

    Thread Starter esraamesa

    (@esraamesa)

    What about this warning message

    https://ibb.co/8zdqKNz
    the last row has been added on 16 May, after the update.

    Plugin Support Doug – a11n

    (@dougaitken)

    Automattic Happiness Engineer

    Hey @esraamesa

    Can you give me the full URL of the page you are viewing that on, please? Is that https://dashboard.stripe.com/payments

    Secondly, can you confirm what versions your extensions were on before the update if possible?

    I see two different currencies – is your Stripe.com account only used on one WooCommerce store or for other integrations? Do you use a currency converter type plugin at all?

    Finally, the failed payments – are these Subscription renewal orders?

    Thanks,

    • This reply was modified 11 months, 1 week ago by Doug - a11n. Reason: additional question and typo
    Thread Starter esraamesa

    (@esraamesa)

    Hi @dougaitken

    – Old versions:
    Woocommerce: 3.7.0
    Woocommerce Subscription: 2.6.1
    Woocommerce Stripe: 4.2.3

    – I’m using “WooCommerce Price Based on Country” in my store.
    – Yes they are renewal orders.
    PS: these payments are at risk of being declined but not declined.

    Plugin Support wpnomad a11n

    (@wpnomad)

    Hi @esraamesa ,

    Thanks for the further details.

    As you’re using WooCommerce Subscriptions, you’re eligible for our premium support through WooCommerce.com.

    Please open a support ticket from here: https://woocommerce.com/my-account/create-a-ticket/

    And include the following details:
    1. URL of this thread – (https://wordpress.org/support/topic/failed-payments-increased-after-last-update/)
    2. Screenshots of the order notes area for the orders that failed. You will find the order note area on the right side of the orders page. You can use https://snipboard.io to send us a screenshot link.
    3.A copy of your site’s System Status. You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it in the Site Status Report field on ‘create a ticket` page.

    Do send us the ticket and we’ll be able to check this further.

    Plugin Support Joey – a11n

    (@jricketts4)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    – Joey

Viewing 6 replies - 1 through 6 (of 6 total)
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