failed payment | WordPress.org

theyellowpet
(@theyellowpet)

4 years, 6 months ago

Hi.
Pardon for my english.
When making a purchase after paying with PayPal, the plugin redirects to the payment confirmation page and although the payment has been made correctly and the download is sent to the email, the summary indicates “failed payment”. That creates confusion for the customer.
How is it solved?

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Dipak C. Gajjar
(@dipakcg)

4 years, 6 months ago

Hi @theyellowpet,

Do the following:
(1) Deactivate W3 Total Cache plugin
(2) Clear Autoptimize cache

Now retry! It should mark the payment as complete now.

I look forward to hearing your feedback.

Marko Vasiljevic
(@vmarko)

4 years, 6 months ago

Hello @theyellowpet,

There is a hotfix in W3 Total Cache GitHub Public repo which fixes the “failed payment” issue.
This way you won’t need to disable W3 Total Cache.
I hope this helps!

Thread Starter theyellowpet
(@theyellowpet)

4 years, 6 months ago

Hi @dipakcg.

Your solution has not worked, i will continue testing.
Thanks for your help.

Regards.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘failed payment’ is closed to new replies.

In: Plugins
3 replies
3 participants
Last reply from: theyellowpet
Last activity: 4 years, 6 months ago
Status: not resolved