Failed Payment - No retry? (5 posts)

  1. gh0zt
    Posted 2 years ago #

    I just had a failed subscription payment.
    I cannot find a "retry" button.
    Why on earth is there no simple "retry" button for failed payments?
    This is insanity.

    If a subscription payment fails, especially when it's the fault of my server it is NOT reasonable to send out emails to customers or wait a whole month to add the payment to the next order.

    For goodness sake add a super simple "retry" button for failed payments.

    Please, please, please...


  2. gh0zt
    Posted 2 years ago #

    So not only is there no way to retry the payment but when the next payment is processed the system fails to add the previously failed payment.

    This is unbelievable, you people need to get your act together, this is peoples livelihood's you're messing with and apparently you don't care if it all goes wrong.

    Get your act together, get a retry button for failed payments and make sure if there's a failed payment you keep track of it because right now you don't.

  3. vark
    Posted 2 years ago #

    Are you referring to the subscription plugin, by any chance?

  4. gh0zt
    Posted 2 years ago #

    I have no idea which part of the system is responsible for failed payments but I am using the subscription plugin and the stripe plugin and it's a subscription payment that failed.

    I don't understand why there isn't a super simple "retry" button so when payments fail they can be retried quickly and easily without bothering the customer and without delays.

  5. vark
    Posted 2 years ago #

    I believe the subscription plugin is a paid plugin. It would be reasonable to assume that subscription failures would be handled by that plugin. So no one on the free plugin forum is qualified to help...

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