Title: Failed Payment Issue
Last modified: September 19, 2024

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# Failed Payment Issue

 *  Resolved [claikind](https://wordpress.org/support/users/claikind/)
 * (@claikind)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/failed-payment-issue/)
 * We are getting multiple payment issues with messages. like this: Failed to process
   the payment. Please try again or contact the shop admin. [UNPROCESSABLE_ENTITY]
   There was a problem processing this transaction. Please reach out to the store
   owner. [https://developer.paypal.com/docs/api/orders/v2/#error-PAYER_CANNOT_PAY](https://developer.paypal.com/docs/api/orders/v2/#error-PAYER_CANNOT_PAY)
   CreditCardGateway.php:600 [UNPROCESSABLE_ENTITY] There was a problem processing
   this transaction. Please reach out to the store owner. [https://developer.paypal.com/docs/api/orders/v2/#error-PAYER_CANNOT_PAY](https://developer.paypal.com/docs/api/orders/v2/#error-PAYER_CANNOT_PAY)
   OrderEndpoint.php:346 Order status changed from Pending payment to Failed.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffailed-payment-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * (@inpsydekrystian)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/failed-payment-issue/#post-18026115)
 * Hello there [@claikind](https://wordpress.org/support/users/claikind/)
 * Thank you for reaching out to us, we are here to help.
 * The error messages you are encountering”PAYER_CANNOT_PAY”, are directly related
   to issues on PayPal’s side. These errors typically occur when a buyer either 
   cancels the process at checkout or their card cannot be charged. This could be
   due to various reasons, such as insufficient funds in the buyer’s account or 
   issues with the payment method they are using. The order was probably successful
   after changing the payment method.
 * If the problem continues to persist, you will need to contact [PayPal Merchant Technical Support](https://www.paypal-techsupport.com/s/contactsupport)
   directly with a debug ID.
 * I am looking forward to your feedback.
 * Regards,
   Krystian

Viewing 1 replies (of 1 total)

The topic ‘Failed Payment Issue’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/)

## Tags

 * [payment issues](https://wordpress.org/support/topic-tag/payment-issues/)
 * [paypal](https://wordpress.org/support/topic-tag/paypal/)

 * 1 reply
 * 2 participants
 * Last reply from: [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * Last activity: [1 year, 6 months ago](https://wordpress.org/support/topic/failed-payment-issue/#post-18026115)
 * Status: resolved