A customer recently purchased an item on my site. I received an email stating payment failed and upon further investigation, I found that the order had been “paid via Google pay” through woocommerce payments, but the order status was failed. I also asked the customer and she was charged the full amount. I tried to refund her through the order page, but the manual refund button does not appear.
I also checked the woocommerce transactions with no entries for her payment and there are no logs under status.
What do I need to do to ensure she is refunded the amount? If that’s not possible, how can I get that amount deposited in my bank (my bank is already connected to woocommerce)?
I reached out to the plugin support team on WordPress forums and was asked to update my plugins and WP which I did and this did not resolve the issue. You may find the thread here:https://wordpress.org/support/topic/failed-payment-but-customer-charged/#post-15571258
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