Title: Failed Orders
Last modified: March 17, 2021

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# Failed Orders

 *  Resolved [northshoreutd](https://wordpress.org/support/users/northshoreutd/)
 * (@northshoreutd)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/failed-orders-6/)
 * We’ve received several failed order notifications this morning. Nothing has changed
   on our end, so how do I go about reverifying credentials?
 * Error Message:
    Braintree (Credit Card) Payment Failed (Authorization Failed,
   please verify the user for the API credentials provided can perform transactions
   and that the request data is correct.) Order status changed from Pending payment
   to Failed.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffailed-orders-6%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Gabriel – a11n](https://wordpress.org/support/users/gabrielfuentes/)
 * (@gabrielfuentes)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/failed-orders-6/#post-14198472)
 * Hi there 👋
 * It sounds like this issue is directly related to the** Braintree for WooCommerce
   Payment Gateway** plugin.
 * So in this case, I would like to recommend you to reach out to us regarding this
   specific issue on the following support forum:
 * [https://wordpress.org/support/topic/cant-type-anything-into-braintree-fields-on-checkout/](https://wordpress.org/support/topic/cant-type-anything-into-braintree-fields-on-checkout/)
 * Please kindly note that this particular forum is for questions that are directly
   related to the features and functionality of the free WooCommerce plugin.
 * Cheers 🙂
 *  Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/)
 * (@abwaita)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/failed-orders-6/#post-14231898)
 * Hi,
    We’ve not heard back from you in a while, so I’m marking this thread as 
   resolved. Hopefully, the above suggestion was helpful!
 * If you have further questions, please feel free to open a new topic.
 * Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Failed Orders’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504)
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 * 2 replies
 * 3 participants
 * Last reply from: [abwaita a11n](https://wordpress.org/support/users/abwaita/)
 * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/failed-orders-6/#post-14231898)
 * Status: resolved