Support » Plugin: WooCommerce Stripe Payment Gateway » Failed Orders

  • Resolved simoncez

    (@simoncez)


    We are getting failed orders since updating on Friday, however not all orders fail?
    Cleared Cache tried on different browsers with no luck, currently turned off but here was a previous attempts logging info, any help greatly appreciated

    Card Processing failing Logging Info
    No such source: {\”id\”:\”src_1BnANHIZVKCfUBhxQBB48fLd\”,\”card\”:{\”exp_month\”:10,\”exp_year\”:2022,\”brand\”:\”Visa\”,\”card_automatically_updated\”:false,\”country\”:\”US\”,\”cvc_check\”:\”pass\”,\”funding\”:\”credit\”,\”last4\”:\”7355\”,\”three_d_secure\”:\”optional\”,\”address_line1_check\”:null,\”address_zip_check\”:null,\”tokenization_method\”:null,\”dynamic_last4\”:null},\”bitcoin\”:\”\”,\”flow\”:\”none\”,\”object\”:\”source\”,\”status\”:\”chargeable\”,\”type\”:\”card\”,\”usage\”:\”reusable\”}

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 27 total)
  • This is happening to me too. As a result, my site is unable to process any payments, and I’m getting failed order messages. This seems to have started happening since last WordPress update that I received on the weekend. I updated Stripe Plugin (4.0.3) in the hope that this would fix the problem, and it hasn’t. Urgent fix needed. Problem seems to have derived from later WordPress update

    • This reply was modified 4 years, 7 months ago by Sandra-77.

    I just rolled back website to WordPress 4.9.1 and Stripe Checkout is now working. So there is definitely a problem happening with Stripe Checkout as a result of WordPress 4.9.2

    Thread Starter simoncez

    (@simoncez)

    Thanks Sandra

    Plugin Author royho

    (@royho)

    @joeyroo @simoncez, I am on WP 4.9.2 and I don’t have any issues processing either with or without Stripe Checkout (popup modal).

    Perhaps by you switching back to 4.9.1, it clear some cache or something is why it started working?

    • This reply was modified 4 years, 7 months ago by royho.
    Thread Starter simoncez

    (@simoncez)

    Royho
    Do you have any suggestions? Happy to try anything to fix?

    Plugin Author royho

    (@royho)

    @simoncez, for any testing is always best to do the usual deactivate all plugins except latest WC and latest Stripe plugin and change to a default WP theme. That way you know if the issue is coming from a conflict.

    Plugin Support Praveen a11n

    (@spraveenitpro)

    Automattic Happiness Engineer

    Hi @joeyroo @simoncez,

    Can you please try deactivating all plugins except for WooCommerce/Stripe along with switching the theme to the default twenty sixteen? if the issue goes away by performing a test order then you can reactivate each plugin while testing for the issue to narrow in.
     
    If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site

    Cheers!

    FYI, I am also having the issue, although it seems to be related specifically in our case to customers using ‘saved cards’. It also seems to not even allow the customer to remove the saved card and add a new one. WP 4.9.2, Stripe Plugin version 4.0.3.

    Being an active ecomm site, I don’t have the luxury at the moment of deactivating all plugins and running tests, but wanted to throw this out there as we’ve had this happen twice in the last 12 hours, seemingly related to use of saved cards. First time orders seem to be going through just fine.

    Thread Starter simoncez

    (@simoncez)

    Thanks for the advice but I cannot afford to perform this on a live site so I have changed to a different plugin

    I’m also getting a similar error. We have intermittent orders failing with Stripe (last 2 days). I placed the production server in test mode and got this error: No such source: {\”id\”:\”src_1BnfGFGbqsC9YjTbDg1iWdu7\”,\”card\”:{\”exp_month\”:5,\”exp_year\”:2020,\”address_line1_check\”:\”unchecked\”,\”address_zip_check\”:\”unchecked\”,\”brand\”:\”Visa\”,\”card_automatically_updated\”:false,\”country\”:\”US\”,\”cvc_check\”:\”unchecked\”,\”funding\”:\”credit\”,\”last4\”:\”4242\”,\”three_d_secure\”:\”optional\”,\”tokenization_method\”:null,\”dynamic_last4\”:null},\”bitcoin\”:\”\”,\”flow\”:\”none\”,\”object\”:\”source\”,\”status\”:\”chargeable\”,\”type\”:\”card\”,\”usage\”:\”reusable\”}

    I have logging turned on. Here is the log for the test transaction above. I cannot replicate on our staging server:

    ====End Log====

    01-23-2018 @ 21:49:22 – ====Start Log====
    sources/{\”id\”:\”src_1BnfGFGbqsC9YjTbDg1iWdu7\”,\”card\”:{\”exp_month\”:5,\”exp_year\”:2020,\”address_line1_check\”:\”unchecked\”,\”address_zip_check\”:\”unchecked\”,\”brand\”:\”Visa\”,\”card_automatically_updated\”:false,\”country\”:\”US\”,\”cvc_check\”:\”unchecked\”,\”funding\”:\”credit\”,\”last4\”:\”4242\”,\”three_d_secure\”:\”optional\”,\”tokenization_method\”:null,\”dynamic_last4\”:null},\”bitcoin\”:\”\”,\”flow\”:\”none\”,\”object\”:\”source\”,\”status\”:\”chargeable\”,\”type\”:\”card\”,\”usage\”:\”reusable\”}
    ====End Log====

    01-23-2018 @ 21:49:22 – ====Start Log====
    Error: stdClass Object
    (
    [error] => stdClass Object
    (
    [type] => invalid_request_error
    [message] => No such source: {\”id\”:\”src_1BnfGFGbqsC9YjTbDg1iWdu7\”,\”card\”:{\”exp_month\”:5,\”exp_year\”:2020,\”address_line1_check\”:\”unchecked\”,\”address_zip_check\”:\”unchecked\”,\”brand\”:\”Visa\”,\”card_automatically_updated\”:false,\”country\”:\”US\”,\”cvc_check\”:\”unchecked\”,\”funding\”:\”credit\”,\”last4\”:\”4242\”,\”three_d_secure\”:\”optional\”,\”tokenization_method\”:null,\”dynamic_last4\”:null},\”bitcoin\”:\”\”,\”flow\”:\”none\”,\”object\”:\”source\”,\”status\”:\”chargeable\”,\”type\”:\”card\”,\”usage\”:\”reusable\”}
    [param] =>
    )

    )

    ====End Log====

    • This reply was modified 4 years, 6 months ago by davidtrebacz.
    Plugin Author royho

    (@royho)

    @davidtrebacz please contact your host and ask them if they have Content Security Policy enabled on your server.

    After clearing opcache, Fast Velocity Minify cache and WP Super Cache the site seems to be operating fine. Not sure which one cleared the issue, but in my case it seemed cache related. Hope this helps. Cache clearing is not a normal procedure for us when taking upgrades.

    This did start 3 days ago.

    Host is Dreamhost VPS (AWS cache solution also). I’ll put a ticket into Dreamhost to ask.

    Same issue here with v4.0.3, rolled back to 4.0.0 and all works correctly. Seems to be a bug in the latest update. Any idea on a fix?

Viewing 15 replies - 1 through 15 (of 27 total)
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