Title: failed orders Last modified: June 28, 2025 --- # failed orders * Resolved [randirain2](https://wordpress.org/support/users/randirain2/) * (@randirain2) * [1 year ago](https://wordpress.org/support/topic/failed-orders-22/) * I can’t seem to find any help. My site says everything is fine, and when I go and test, I am able to order no problem.However, I had 135 failed orders, and one person contacted me.They showed a picture where checkout said “Buyer access token not present”.I can’t get that. Everything works fine for me, but not for 135 people.Here is my log… Any help would be nice, because I can’t find any. * System Status Report * ```wp-block-code ### WordPress Environment ###WordPress address (URL): [Redacted]Site address (URL): [Redacted]WC Version: 9.9.5Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.Action Scheduler Version: ✔ 3.9.2Log Directory Writable: ✔WP Version: 6.8.1WP Multisite: –WP Memory Limit: 256 MBWP Debug Mode: –WP Cron: ✔Language: en_USExternal object cache: –### Server Environment ###Server Info: ApacheServer Architecture: Linux 6.6.49-grsec-jammy+ x86_64PHP Version: 8.3.14PHP Post Max Size: 512 MBPHP Time Limit: -1PHP Max Input Vars: 3000cURL Version: 7.81.0OpenSSL/3.0.2SUHOSIN Installed: –MySQL Version: 8.0.28-0ubuntu0.20.04.3Max Upload Size: 512 MBDefault Timezone is UTC: ✔fsockopen/cURL: ✔SoapClient: ✔DOMDocument: ✔GZip: ✔Multibyte String: ✔Remote Post: ✔Remote Get: ✔### Database ###[REDACTED]### Post Type Counts ###attachment: 22page: 9post: 10product: 1revision: 35shop_order_placehold: 141wp_font_face: 36wp_font_family: 12wp_global_styles: 1wp_navigation: 1wp_template_part: 2wpforms: 1### Security ###Secure connection (HTTPS): ✔Hide errors from visitors: ✔### Active Plugins (9) ###All in One SEO: by All in One SEO Team – 4.8.4.1Code Snippets: by Code Snippets Pro – 3.6.8DreamHost Panel Login: by DreamHostdanielbachhuber – 1.0.0Site Assistant: by – 1.0.0Extendify WordPress Onboarding and AI Assistant: by Extendify – 1.19.5WooCommerce PayPal Payments: by PayPal – 3.0.6WooCommerce: by Automattic – 9.9.5WP Mail SMTP: by WP Mail SMTP – 4.5.0WPForms Lite: by WPForms – 1.9.6.1### Inactive Plugins (4) ###Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.4EWWW Image Optimizer: by Exactly WWW – 8.1.4WC Serial Numbers: by PluginEver – 2.2.0WP Super Cache: by Automattic – 3.0.0### Settings ###Legacy API Enabled: –Force SSL: –Currency: USD ($)Currency Position: leftThousand Separator: ,Decimal Separator: .Number of Decimals: 2Taxonomies: Product Types: external (external)grouped (grouped)simple (simple)variable (variable)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)exclude-from-search (exclude-from-search)featured (featured)outofstock (outofstock)rated-1 (rated-1)rated-2 (rated-2)rated-3 (rated-3)rated-4 (rated-4)rated-5 (rated-5)Connected to WooCommerce.com: –Enforce Approved Product Download Directories: ✔HPOS feature enabled: ✔Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStoreHPOS data sync enabled: –Enabled Features: analyticsmarketplaceorder_attributionsite_visibility_badgeremote_loggingemail_improvementsblueprintcustom_order_tables### Logging ###Enabled: ✔Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2Retention period: 30 daysLevel threshold: –Log directory size: 22 KB### WC Pages ###Shop base: #55 - /shop/Cart: #56 - /cart/ - Contains the woocommerce/cart blockCheckout: #57 - /checkout/ - Contains the woocommerce/checkout blockMy account: #58 - /my-account/ - Contains the [woocommerce_my_account] shortcodeTerms and conditions: ❌ Page not set### Theme ###Name: ExtendableVersion: 2.0.23Author URL: https://extendify.comChild Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child themeTheme type: Block themeWooCommerce Support: ❌ Not declared### Templates ###Overrides: /home/randirain/randirain.site/wp-content/plugins/woocommerce/templates/block-notices/error.php/home/randirain/randirain.site/wp-content/plugins/woocommerce/templates/block-notices/notice.php/home/randirain/randirain.site/wp-content/plugins/woocommerce/templates/block-notices/success.phpextendable/templates/archive-product.htmlextendable/templates/single-product.html### WooCommerce PayPal Payments ###Onboarded: ✔New UI active: ✔Shop country code: USWooCommerce currency supported: ✔Advanced Card Processing available in country: ✔Pay Later messaging available in country: ✔Webhook status: –PayPal Vault enabled: –ACDC Vault enabled: –Logging enabled: –Reference Transactions: ✔Used PayPal Checkout plugin: –Subscriptions Mode: DisabledPayPal Shipping Callback: ✔Apple Pay: –Google Pay: –Fastlane: –### Admin ###Enabled Features: activity-panelsanalyticsproduct-block-editorcouponscore-profilercustomize-storecustomer-effort-score-tracksimport-products-taskexperimental-fashion-sample-productsshipping-smart-defaultsshipping-setting-tourhomescreenmarketingmobile-app-banneronboardingonboarding-taskspattern-toolkit-full-composabilityproduct-custom-fieldsremote-inbox-notificationsremote-free-extensionspayment-gateway-suggestionsprintfulshipping-label-bannersubscriptionsstore-alertstransient-noticeswoo-mobile-welcomewc-pay-promotionwc-pay-welcome-pagelaunch-your-storeadd-to-cart-with-options-stepper-layoutdisable-core-profiler-fallbackDisabled Features: product-data-viewsexperimental-blockscoming-soon-newsletter-templateminified-jspoint-of-saleproduct-pre-publish-modalsettingsasync-product-editor-category-fieldproduct-editor-template-systemuse-wp-horizonblockified-add-to-cartDaily Cron: ✔ Next scheduled: 2025-06-29 04:46:44 +00:00Options: ✔Notes: 69Onboarding: completed### Action Scheduler ###Complete: 398Oldest: 2025-06-06 21:20:30 +0000Newest: 2025-06-28 04:59:59 +0000Failed: 3Oldest: 2025-06-07 04:54:13 +0000Newest: 2025-06-28 02:46:37 +0000Pending: 15Oldest: 2025-06-28 05:14:59 +0000Newest: 2025-07-04 06:45:00 +0000### Status report information ###Generated at: 2025-06-28 05:00:10 +00:00 ``` * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffailed-orders-22%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 2 replies - 1 through 2 (of 2 total) * [LovingBro (woo-hc)](https://wordpress.org/support/users/lovingbro/) * (@lovingbro) * [1 year ago](https://wordpress.org/support/topic/failed-orders-22/#post-18532178) * Hi [@randirain2](https://wordpress.org/support/users/randirain2/), * Welcome to the WooCommerce forum, and thank you for taking the time to share such a detailed report. I understand how troubling it must be to see over a hundred failed orders, especially when everything appears to work fine from your side. That kind of inconsistency can be incredibly frustrating, so let’s work through it together. * Just to clarify, did you start noticing this issue after a recent update to WooCommerce, your PayPal plugin, or any other component on your site? Knowing when it started can help pinpoint what might be contributing to the problem. * From your system report, I noticed a few things that could be helpful: - You’ve redacted the database section and site address, which means I’m currently unable to test your checkout flow or review database details. For future reports, feel free to share a complete version securely using [https://pastebin.com](https://pastebin.com) or [https://quickforget.com](https://quickforget.com) and paste the link here. - You mentioned the error “Buyer access token not present.” This error typically points to a session or token issue during checkout, and it’s possible it’s linked to caching or an interruption in the PayPal JavaScript during checkout. - When testing the checkout process, are you always logged in as an administrator? If so, can you try checking the process using a private/incognito window or while logged in as a different user to ensure you’re seeing the same experience your customers do? - I see you have the **Code Snippets** plugin active. If you have any custom snippets enabled, I’d recommend temporarily deactivating them to rule out any unintended behavior during checkout. * To further troubleshoot this, I suggest performing a conflict test to rule out plugin or theme interference. You can follow this step-by-step guide: [https://woocommerce.com/document/how-to-test-for-conflicts/](https://woocommerce.com/document/how-to-test-for-conflicts/) * Temporarily switch to a default theme like **Storefront** and disable all plugins except **WooCommerce** and **WooCommerce PayPal Payments**. Then test the checkout flow again (in a private browser) to see if the issue persists. If it doesn’t, reactivate the other plugins one by one until the issue reappears. * Let me know what you find, and if possible, please upload any screenshots via [https://snipboard.io](https://snipboard.io) and share the link here. We’ll continue digging in based on your results. Let’s see how it goes! * Plugin Support [Feten L. a11n](https://wordpress.org/support/users/fetenlakhal/) * (@fetenlakhal) * [1 year ago](https://wordpress.org/support/topic/failed-orders-22/#post-18551068) * Hi there, * We haven’t heard back in a bit, so I’ll go ahead and mark this as resolved for now. If you’d like to pick things back up later, we’re just a message away! Viewing 2 replies - 1 through 2 (of 2 total) The topic ‘failed orders’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 2 replies * 3 participants * Last reply from: [Feten L. a11n](https://wordpress.org/support/users/fetenlakhal/) * Last activity: [1 year ago](https://wordpress.org/support/topic/failed-orders-22/#post-18551068) * Status: resolved