Title: failed orders – version 3.0.0
Last modified: March 24, 2025

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# failed orders – version 3.0.0

 *  Resolved [rainsey](https://wordpress.org/support/users/rainsey/)
 * (@rainsey)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/failed-orders-21/)
 * Hi, a customer with a failed order today has claimed they have been charged twice,
   but no transactions show in paypal. Unfortunately, our plugin logs were disabled.
 * WooCommerce shows two failed orders today with the following error:
 * _Failed to process the payment. Please try again or contact the shop admin. [
   UNPROCESSABLE\_ENTITY] The requested action could not be performed, semantically
   incorrect, or failed business validation. [https://developer.paypal.com/api/rest/reference/orders/v2/errors/#PAYEE\_BLOCKED\_TRANSACTION](https://developer.paypal.com/api/rest/reference/orders/v2/errors/#PAYEE_BLOCKED_TRANSACTION)
   CreditCardGateway.php:415 PAYEE\_BLOCKED\_TRANSACTION Declined by fraud tool (
   Fraud Protection / Chargeback Protection ) due to potential fraud risk. Please
   review your fraud settings.
   OrderEndpoint.php:243 Order status changed from Pending
   payment to Failed.
 * A review of the paypal developer api error log shows:
 * _“name”: “UNPROCESSABLE\_ENTITY”, “details”: [{“issue”: “PAYER\_CANNOT\_PAY”,“
   description”: “Payer cannot pay for this transaction. Please contact the payer
   to find other ways to pay for this transaction.”}],_
 * Is there any advice on how to best check the above and action a void transaction
   when the api response doesn’t verify payment? It would appear that no payment
   has occurred based on the above error logs.
 * Thanks
    -  This topic was modified 1 year, 2 months ago by [rainsey](https://wordpress.org/support/users/rainsey/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * (@inpsydekrystian)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/failed-orders-21/#post-18378254)
 * Hello [@rainsey](https://wordpress.org/support/users/rainsey/)
 * The response clearly shows that the transaction was declined before payment authorization
   could take place. Since the payment was refused and no transaction was completed,
   there is nothing to void in this case. The system never moved to the capture 
   or authorization phase.
 * If the customer insists they were charged, the best course of action is to ask
   them to check their PayPal activity and contact [PayPal Merchant Support](https://www.paypal.com/smarthelp/contact-us/)
   directly. They should be able to confirm whether any funds were held or moved.
   From the plugin side, there is nothing else that can be done as the order never
   reached a state where payment was initiated.
 * Let us know if you need anything else.
 * Kind Regards,
   Krystian
 *  Thread Starter [rainsey](https://wordpress.org/support/users/rainsey/)
 * (@rainsey)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/failed-orders-21/#post-18378272)
 * Thanks for the prompt response.
 * Just to clarify the customer used Advanced Card Processing so there is unlikely
   any paypal account activities. Can i refer a customer to paypal merchant support
   to review the matter? or can i request support to review the matter and advise
   me directly to inform the customer?
    -  This reply was modified 1 year, 2 months ago by [rainsey](https://wordpress.org/support/users/rainsey/).
 *  Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * (@inpsydekrystian)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/failed-orders-21/#post-18378408)
 * Hello [@rainsey](https://wordpress.org/support/users/rainsey/)
 * PayPal is still the payment processor in this case, so the customer can and should
   still contact PayPal Merchant Support to clarify any payment issues.
 * You can also share the logs and error output received from PayPal (like the ones
   you previously mentioned), and the customer can use this information when reaching
   out to their bank. This helps them confirm whether any authorization attempt 
   or charge was initiated on their side.
 * Let us know if you have any further questions.
 * Kind regards,
   Krystian

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘failed orders – version 3.0.0’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * Last activity: [1 year, 2 months ago](https://wordpress.org/support/topic/failed-orders-21/#post-18378408)
 * Status: resolved