Title: Failed Orders
Last modified: April 7, 2017

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# Failed Orders

 *  [magostino14](https://wordpress.org/support/users/magostino14/)
 * (@magostino14)
 * [9 years ago](https://wordpress.org/support/topic/failed-orders-2/)
 * Site: OWLEE.COM/PARTS-STORE
 * We’ve heard from two people today not being able to place an order online. It
   seem that when the order fails, we get the email attached. Do you have any information
   as to why these orders aren’t going through?
 * I checked all of the settings and everything seems to be normal. I updated the
   software but I don’t know if that did the trick. Do you know what else could 
   be the problem?

Viewing 1 replies (of 1 total)

 *  Plugin Support [Riaan K.](https://wordpress.org/support/users/riaanknoetze/)
 * (@riaanknoetze)
 * [9 years ago](https://wordpress.org/support/topic/failed-orders-2/#post-9005383)
 * Can you take a screenshot of the “Order Notes” section for that order that failed?
   Also, can you paste a copy of your system status report here?

Viewing 1 replies (of 1 total)

The topic ‘Failed Orders’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Riaan K.](https://wordpress.org/support/users/riaanknoetze/)
 * Last activity: [9 years ago](https://wordpress.org/support/topic/failed-orders-2/#post-9005383)
 * Status: not resolved