Support » Plugin: Toplytics » Failed Get Analytics Profile

  • Resolved yadoy666

    (@yadoy666)


    Hi, i have a problem when configuring this plugin. I have already upload json file and the next step is get authorization key. After i get the auth key i paste it into authorization key field and press “Get Analytics Profile” button. After pressing this button screen become white blank screen.

    i found this error message from my apache server log

    PHP Fatal error: Exception: 7 -> Failed to connect to 2404:6800:4003:c03::54: Network is unreachable in /home/yadoy666/klcapp/wp-content/plugins/toplytics/inc/class-toplytics-submenu-configure.php on line 114

    Please help me to solve this, thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Presslabs

    (@presslabs)

    Hello Yadoy,

    What version of WordPress and PHP are you using? Are you using Apache or Nginx? Hosting on VPS or shared hosting plan?

    At first, this looks like a network issue, maybe because of IPv6? We will debug further but we need to know your environment better to test and reproduce the problem on our end as well.

    Best regards,
    Presslabs Engineering Team

    I use wordpress version (4.9.1), apache and running on dedicated server.

    Plugin Author Presslabs

    (@presslabs)

    Hello Yadoy,

    We are unable to reproduce this problem in-house. We have tested on PHP 7.2 with Nginx and everything works as expected even in Production.

    It looks more like a connection issue between your server and Google none-the-less.
    Could you try removing and recreating the Project and re-upload the JSON?

    If you would like our engineers to take a look at your wp-admin area and logs, please contact us over our private support email: support@presslabs.com

    Best regards,
    Presslabs Engineering Team

Viewing 3 replies - 1 through 3 (of 3 total)
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