Title: Failed customer payments
Last modified: March 3, 2026

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# Failed customer payments

 *  Resolved [EHF Asistente](https://wordpress.org/support/users/elhilodefrancisasistente/)
 * (@elhilodefrancisasistente)
 * [2 months ago](https://wordpress.org/support/topic/failed-customer-payments/)
 * Since last month we’ve been receiving failed orders from some customers. Recently,
   specifically this last Sunday and yesterday, an issue with payments has been 
   happening with some customers (custumers that have had several years paying on
   my website without problems, until now).
 * They go through the checkout as usual. When they proceed with authorizing the
   payment in the PayPal emergent window, the site doesn’t respond; it doesn’t show
   any error message to the client. In some cases it even discounts the payment 
   from the customer (they eventually get their refund automatically or by contacting
   an agent in PayPal customer support). In all these cases, the order is not registered
   by WooCommerce, and the payment also never gets to my PayPal account. I also 
   noticed that these particular customers are paying using the PayPal button, and
   the funds come from an account or card and not directly from PayPal funds. I 
   also noticed that payments done with cards (using the card button) are not having
   problems at all so far.
 * One of the things I enabled recently (since I assumed it was mandatory) is the
   reCAPTCHA in the WooCommerce PayPal Payments settings. My site also runs the 
   Litespeed Cache plugin (reading some threads here and doing some research, I 
   found that maybe this can be causing some issues). It has installed the Masterstudy
   LMS PRO plugin, which is integrated with WooCommerce.
 * I appreciate any advice on this issue.
   Best regards.
    -  This topic was modified 2 months ago by [EHF Asistente](https://wordpress.org/support/users/elhilodefrancisasistente/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * (@inpsydekrystian)
 * [2 months ago](https://wordpress.org/support/topic/failed-customer-payments/#post-18840218)
 * Hello [@elhilodefrancisasistente](https://wordpress.org/support/users/elhilodefrancisasistente/)
 * To troubleshoot this properly, I’ll review your System Status report and take
   a quick look at your checkout page. However, based on what you described, that
   alone likely will not be enough. This needs a deeper analysis of the full checkout
   flow and how it behaves for those customers.
 * The best next step is to submit a proper support request so we can investigate
   in depth.
 * Here’s how you can request support: [Request Support](https://paypal.inpsyde.com/docs/request-support/).
   
   Please make sure to include the URL of this thread in your ticket for reference.
 * Kind Regards
   Krystian
 *  Thread Starter [EHF Asistente](https://wordpress.org/support/users/elhilodefrancisasistente/)
 * (@elhilodefrancisasistente)
 * [1 month, 3 weeks ago](https://wordpress.org/support/topic/failed-customer-payments/#post-18851008)
 * Hello, Kristian. 
   I just made the report. Thank you for your kind attention.Best
   regards.

Viewing 2 replies - 1 through 2 (of 2 total)

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 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [EHF Asistente](https://wordpress.org/support/users/elhilodefrancisasistente/)
 * Last activity: [1 month, 3 weeks ago](https://wordpress.org/support/topic/failed-customer-payments/#post-18851008)
 * Status: resolved