Support » Plugin: Compress JPEG & PNG images » Failed connect to api.tinify.com:443

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author TinyPNG

    (@tinypng)

    Hi Yaniv,

    That error would occur when the website/server cannot connect to api.tinify.com -> 35.190.213.23. This can happen if outgoing connections are blocked, if there is a network problem or similar issues. Maybe you can check the server error logs, it should report the error and maybe some more information.

    You can send the logs to support@tinypng.com and we might be able to help you further.

    Hope to hear from you soon!

    Plugin Author TinyPNG

    (@tinypng)

    Hi Yanic,

    That error can occur when your website/server cannot connect to api.tinify.com -> 35.190.213.23
    This can have different reasons, for example if outgoing connections are blocked, if there is a network problem or similar issues.
    Maybe you can check the server error logs, it should report the error and maybe some more information.
    You should verify that the server can connect to api.tinify.com, for instance by pinging from the server.

    If the problem persists do not hesitate to send us an email at support@tinify.com

    Thread Starter Yaniv

    (@yaniv691)

    Tried again after a few days, and the optimization works. Strange…

Viewing 3 replies - 1 through 3 (of 3 total)
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