Failed BusinessPro Theme Install

  • Resolved asiebers

    (@asiebers)


    11 years, 6 months ago

    I purchased BusinessPro Theme from CyberChimps.com and when I installed it using WordPress, I received a Error page to the effect of ‘oops we encountered an Error that we are working on, please try again later’.

    Then when I tried to re-install, I get the following failed installed message.

    ———————
    Unpacking the package…

    Installing the theme…

    Destination folder already exists. //PHX3.GDHOSTING.GDG/P3NWHG511/hosting/96/9952096/html/wp-content/themes/businesspro/

    Theme install failed.

    ———————

    How do I delete the original destination folder so I can get a good install and use the theme?

    Thanks,

    Tony

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter asiebers

    (@asiebers)

    11 years, 6 months ago

    More on the original error message page. It has a picture of a swimmer wearing a snorkel and a floaty standing near a sign that say’s “”Beware of Sharks”. The error message reads:

    ———————————–

    “We’ve happened onto a bit of a problem…”

    “500 (Internal Server) Error
    …that we’re working furiously to correct. Things will be up and running again soon. Thanks for your patience.”
    ————————————

    Thanks for any help possible,

    TS

    esmi

    (@esmi)

    11 years, 6 months ago

    I’m sorry but as you are using a commercial theme, you need to seek support from the theme’s vendors.

    Thread Starter asiebers

    (@asiebers)

    11 years, 6 months ago

    Really? What is a disappointing response. Particularly since I resolved the issue using your advice to another string:

    “FTP into your site (or use whatever file management application your host provides) and delete the broken theme folders in wp-content/themes.”

    This did in fact cleared the WP “Error 500” and allowed me to make a clean install. This was a WP processing problem not Theme’s Code problem.

    esmi

    (@esmi)

    11 years, 6 months ago

    No – that was a faulty theme upload.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Failed BusinessPro Theme Install’ is closed to new replies.