Support » Plugin: WooCommerce » failed paypal goes to processing

  • Resolved droneit

    (@droneit)


    I just had a really scary thing happened that I don’t think is human error. Without manually changing an order that was first canceled it then moved to processing. We packed and shipped the order and noticed that we haven’t recieved payment to late as the order was in processing status.

    https://imgur.com/a/Us8fgNW

    Has anyone else experienced this problem. As you can see on the screenshot the timestamp is the within the same minute.

    • This topic was modified 10 months, 3 weeks ago by droneit.

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Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support abwaita a11n

    (@abwaita)

    Hi @droneit,

    Just checking further, which payment method did the customer use when placing the order? Also, by any chance, do you have any automatic order status changing plugin?

    Thanks.

    Thread Starter droneit

    (@droneit)

    No automatic order status plugin and the payment method was Paypal with the standard Paypal plugin. It has never happened before and never after. But a bit scary.

    Plugin Support Sol J. a11n

    (@solstudioim)

    Hi @droneit

    This is really strange issue.

    Has this kind of issue happened multiple times or this is once?

    To investigate further, you might want to open a ticket with us directly.

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    So I’m going to mark this as resolved – We will be able to help you further there.

Viewing 3 replies - 1 through 3 (of 3 total)
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