Fail to update UpdraftPlus

  • Resolved chcw

    (@chcw)


    3 years, 2 months ago

    Hi,

    Recently I receive many notifications indicating failing to update UpdraftPlus. I try to update it manually, and get the following result:

    Update failed: The package could not be installed.

    THis occurs on 3 sites with WordPress installed. So I think this should not be the issue of our site. Please kindly tell us how to solve it.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    3 years, 2 months ago

    Hi,

    Do you have security plugin installed or firewall that is might be interfering with the update? Can you check please?

    Thanks,
    Bryle

    loafintree

    (@loafintree)

    3 years, 2 months ago

    I am experiencing this issue as well on a dozen or more sites. All other plugins are updating as expected. It states the package cannot be found.

    Plugin Contributor bcrodua

    (@bcrodua)

    3 years, 2 months ago

    Hi,

    If you re-install UpdraftPlus do you still get the same issue?
    You will not lose your backups in the process.

    Regards,
    Bryle

    loafintree

    (@loafintree)

    3 years, 2 months ago

    I manage over 50 WordPress sites and bought the premium edition of Updraft. It would be a significant time investment to replace on every site. Since I’m a paying customer, I expect that the automatic, or at the least, individual updates would work. Is there a reason it doesn’t?

    Thread Starter chcw

    (@chcw)

    3 years, 2 months ago

    Hi,

    Uninstall the old version and reinstall does solve the issue, though it is time-consuming as @loafintree said.

    loafintree

    (@loafintree)

    3 years, 2 months ago

    Confirmed. It looks like using UpdraftPLus to queue and process the updates may work as well. I use a self-hosted version.

Viewing 6 replies - 1 through 6 (of 6 total)
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