Title: Fail installing
Last modified: August 5, 2021

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# Fail installing

 *  Resolved [eduardoosm](https://wordpress.org/support/users/eduardoosm/)
 * (@eduardoosm)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/fail-installing/)
 * I tried to add the file in the plugins section, but I received this message:
 * “The uploaded file exceeds the upload_max_filesize directive in php.ini.”
 * Is there a way to install the plugin that I bought? I need urgent an answer.
 * Thanks.
 * Eduardo
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffail-installing%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [Asya Gabrilyan](https://wordpress.org/support/users/asyag/)
 * (@asyag)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/fail-installing/#post-14740344)
 * Dear [@eduardoosm](https://wordpress.org/support/users/eduardoosm/),
    Please 
   ask your hosting provider to increase upload_max_filesize value. That limitation
   is imposed by your hosting provider and can affect any other plugin you might
   need to upload to your site.
 * For the questions regarding the Premium version, please contact our support team
   using the [following form](https://help.10web.io/hc/en-us/requests/new).
 * Sincerely,

Viewing 1 replies (of 1 total)

The topic ‘Fail installing’ is closed to new replies.

 * ![](https://ps.w.org/photo-gallery/assets/icon-256x256.png?rev=2068745)
 * [Photo Gallery by 10Web - Mobile-Friendly Image Gallery](https://wordpress.org/plugins/photo-gallery/)
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 * 1 reply
 * 2 participants
 * Last reply from: [Asya Gabrilyan](https://wordpress.org/support/users/asyag/)
 * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/fail-installing/#post-14740344)
 * Status: resolved