Facebook Wont connect with WooCommerce

Resolved fatfarmerhydro
(@fatfarmerhydro)

2 years ago
I have been trying to connect Facebook with my WordPress Woocommerce for 6 months. I continually get this… “Could not retrieve installation IDs”
I have tried to create different accounts and even deleted all other Commerce Pages in Facebook. I have deleted and re-installed the Facebook For Woocommerce 6 times, and still get the same error.

Here is the WooCommerce Status Log
```
04-18-2022 @ 18:03:24 - Failed to connect to Facebook. Reason: {
    "message": "(#33) An FBE installation does not exist for the business with ID slondonshirtshackcom-6205ac9685499 or you do not have permission to see it",
    "type": "OAuthException",
    "code": 33,
    "fbtrace_id": "AszPGIvLO-k_pDxlUod3u8h"
}
```
The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support

(@sandipmondal)

Hi there!

I understand you have tried to connect to Facebook multiple times but you are unable to do so as it always leads to this error:

04-18-2022 @ 18:03:24 - Failed to connect to Facebook. Reason: {
    "message": "(#33) An FBE installation does not exist for the business with ID slondonshirtshackcom-6205ac9685499 or you do not have permission to see it",
    "type": "OAuthException",
    "code": 33,
    "fbtrace_id": "AszPGIvLO-k_pDxlUod3u8h"
}

Please make you are the admin of the Business Manager and the Facebook page.
Can you please check if you have enabled Two-factor authentication for your Facebook account?

Facebook.com requires 2FA, or Two Factor Authentication enabled on your account.

You can read about how to do this via the Facebook Help site: What is two-factor authentication and how does it work on Facebook?

Once you’ve enabled this, go through the connection process again.

Let us know how that goes and please do share a copy of your site’s System Status Report with us. You’ll find it at the top of the page under WooCommerce > Status > Get system report > Copy for support (after you scroll down a bit). Paste the result here in your reply! 🙂

This reply was modified 2 years ago by Sandip Mondal - a11n.

geoffreyarce

(@geoffreyarce)

2 years ago

Im getting the same error:

04-19-2022 @ 19:54:30 - Failed to connect to Facebook. Reason: {
    "message": "(#33) An FBE installation does not exist for the business with ID amphibiouspowersports-625f0bfb95ee1 or you do not have permission to see it",
    "type": "OAuthException",
    "code": 33,
    "fbtrace_id": "AU1EEncZnzRrA5b98BFqziO"
}

I have enabled 2FA and business manager is my personal facebook and i am admin of the page.

Here is my system report:


### WordPress Environment ###

WordPress address (URL): 
Site address (URL): 
WC Version: 6.4.1
REST API Version: ✔ 6.4.1
WC Blocks Version: ✔ 7.2.2
Action Scheduler Version: ✔ 3.4.0
WC Admin Version: ✔ 3.3.2
Log Directory Writable: ✔
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: ✔

### Server Environment ###

Server Info: Apache/2.4.53 (Debian)
PHP Version: 7.4.28
PHP Post Max Size: 8 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.74.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 8.0.28
Max Upload Size: 8 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.4.1
WC Database Prefix: wp_
Total Database Size: 1873.72MB
Database Data Size: 1409.52MB
Database Index Size: 464.20MB
wp_woocommerce_sessions: Data: 31.08MB + Index: 2.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_barcode_scanner_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_barcode_scanner_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_barcode_scanner_posts_columns: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_barcode_scanner_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_booking: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_booking_coupons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_booking_seasons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_booking_types_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_bookingdates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_bookingtypes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_frmt_form_entry: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_2_frmt_form_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_2_frmt_form_views: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_2_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_redirection_404: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_2_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_2_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_2_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_wcfm_daily_analysis: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_wcfm_detailed_analysis: Data: 0.23MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_enquiries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_enquiries_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_enquiries_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_enquiries_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_fbc_chat_rows: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_fbc_chat_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_wcfm_fbc_chat_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_fbc_offline_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_following_followers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_marketplace_orders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_wcfm_marketplace_orders_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_marketplace_product_multivendor: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_wcfm_marketplace_refund_request: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_marketplace_refund_request_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_marketplace_reverse_withdrawal: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_marketplace_reverse_withdrawal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_marketplace_review_rating_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_marketplace_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_marketplace_reviews_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_marketplace_reviews_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_marketplace_shipping_zone_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_marketplace_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_marketplace_store_taxonomies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_marketplace_vendor_ledger: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_marketplace_withdraw_request: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_marketplace_withdraw_request_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_membership_subscription: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_wcfm_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_messages_modifier: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_messages_stat: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_support: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_support_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_support_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wcfm_support_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wpforo_accesses: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_2_wpforo_activity: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_2_wpforo_forums: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_2_wpforo_languages: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_2_wpforo_likes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_2_wpforo_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_wpforo_phrases: Data: 0.05MB + Index: 0.08MB + Engine MyISAM
wp_2_wpforo_post_revisions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_wpforo_postmeta: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_2_wpforo_posts: Data: 0.02MB + Index: 0.28MB + Engine InnoDB
wp_2_wpforo_profiles: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_2_wpforo_subscribes: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_2_wpforo_tags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_2_wpforo_topics: Data: 0.02MB + Index: 0.25MB + Engine InnoDB
wp_2_wpforo_usergroups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_2_wpforo_views: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_2_wpforo_visits: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp_2_wpforo_votes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 1.02MB + Index: 0.19MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 1.02MB + Index: 0.13MB + Engine InnoDB
wp_barcode_scanner_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_barcode_scanner_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_barcode_scanner_posts_columns: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_barcode_scanner_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_blogmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_booking: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_booking_coupons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_booking_seasons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_booking_types_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bookingdates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bookingtypes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wp_ebay_accounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ebay_auctions: Data: 4.52MB + Index: 0.17MB + Engine InnoDB
wp_ebay_categories: Data: 1.52MB + Index: 0.45MB + Engine InnoDB
wp_ebay_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ebay_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_ebay_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ebay_orders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ebay_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ebay_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ebay_shipping: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ebay_sites: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wp_ebay_stocks_log: Data: 2.02MB + Index: 0.00MB + Engine InnoDB
wp_ebay_store_categories: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ebay_transactions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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wp_frmt_form_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_frmt_form_views: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 12.41MB + Index: 3.09MB + Engine InnoDB
wp_piraeusbank_transactions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 774.98MB + Index: 304.77MB + Engine InnoDB
wp_posts: Data: 183.72MB + Index: 65.28MB + Engine InnoDB
wp_redirection_404: Data: 2.52MB + Index: 0.55MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_sitemeta: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 21.55MB + Index: 11.52MB + Engine InnoDB
wp_term_taxonomy: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_termmeta: Data: 0.19MB + Index: 0.11MB + Engine InnoDB
wp_terms: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_time_entry: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_time_period: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_time_user: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 26.55MB + Index: 40.14MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcfm_daily_analysis: Data: 33.56MB + Index: 30.63MB + Engine InnoDB
wp_wcfm_detailed_analysis: Data: 307.83MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_enquiries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_enquiries_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_enquiries_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_enquiries_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_fbc_chat_rows: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_fbc_chat_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcfm_fbc_chat_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_fbc_offline_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_following_followers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_orders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcfm_marketplace_orders_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_product_multivendor: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcfm_marketplace_refund_request: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_refund_request_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_reverse_withdrawal: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_reverse_withdrawal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_review_rating_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_reviews_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_reviews_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_shipping_zone_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_store_taxonomies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_vendor_ledger: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_withdraw_request: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_withdraw_request_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_membership_subscription: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcfm_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_messages_modifier: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_messages_stat: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_support: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_support_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_support_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_wcmp_cust_questions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_wcmp_shipping_zone_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcmp_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcmp_vendor_ledger: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcmp_vendor_orders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcmp_visitors_stats: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
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wp_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforo_accesses: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wpforo_activity: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_wpforo_forums: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wpforo_languages: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wpforo_likes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpforo_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforo_phrases: Data: 0.05MB + Index: 0.08MB + Engine MyISAM
wp_wpforo_post_revisions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforo_postmeta: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wpforo_posts: Data: 0.02MB + Index: 0.28MB + Engine InnoDB
wp_wpforo_profiles: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_wpforo_subscribes: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wpforo_tags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpforo_topics: Data: 0.02MB + Index: 0.25MB + Engine InnoDB
wp_wpforo_usergroups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wpforo_views: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wpforo_visits: Data: 0.05MB + Index: 0.16MB + Engine InnoDB
wp_wpforo_votes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ymm: Data: 0.05MB + Index: 0.05MB + Engine MyISAM

### Post Type Counts ###

acf-field: 1
acf-field-group: 1
attachment: 323003
custom_css: 1
flamingo_contact: 63
flamingo_inbound: 1222
forminator_forms: 3
nav_menu_item: 20
page: 27
post: 6
product: 288880
product_variation: 2394
revision: 15
shop_coupon: 4
shop_order: 28
shop_order_refund: 2
wcpa_pt_forms: 1
wp_block: 1
wp_global_styles: 1
wpcf7_contact_form: 3

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (27) ###

Query Monitor: by John Blackbourn – 3.9.0
Advanced WordPress Backgrounds: by nK – 1.8.1
Advanced Custom Fields: by Delicious Brains – 5.12.2
CAPTCHA 4WP: by WP White Security – 7.0.6.1
Analytify - Google Analytics Dashboard Widget: by Analytify – 2.0.4
The SEO Framework: by The SEO Framework Team – 4.2.3
Cloudflare: by Cloudflare
Inc. – 4.8.3

Contact Form 7 Signature Addon: by Breizhtorm – 4.2.2
Contact Form 7: by Takayuki Miyoshi – 5.5.6
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.4.7

Facebook for WooCommerce: by Facebook – 2.6.12
Featured Image from URL (FIFU) Premium: by fifu.app – 5.5.9
Flamingo: by Takayuki Miyoshi – 2.2.3
Object Cache 4 everyone: by fpuenteonline – 1.1
Theme My Login: by Theme My Login – 7.1.4
User Role Editor: by Vladimir Garagulya – 4.61.2
WCFM - WooCommerce Frontend Manager: by WC Lovers – 6.6.3
WCFM - WooCommerce Multivendor Marketplace: by WC Lovers – 3.5.4
WCFM - Custom Menus: by WC Lovers – 1.0.0
WooCommerce Authorize.Net Gateway: by Pledged Plugins – 5.2.0
WooCommerce Custom Product Addons (Free): by Acowebs – 2.6.1
WooCommerce: by Automattic – 6.4.1
Analytify - Google Analytics Dashboard: by Analytify – 4.1.9
WP-Lister Lite for eBay: by WP Lab – 3.2.7
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.3

XPS Ship Integration: by XPS Ship – 1.1.5
YMM Search: by Pektsekye – 1.0.10

### Inactive Plugins (14) ###

Booking Calendar: by wpdevelop
oplugins – 9.0

Booster for WooCommerce: by Pluggabl LLC – 5.5.6
Easyship: by Easyship – 0.8.6
ELEX WooCommerce Role Based Pricing (BASIC): by ELEXtensions – 1.2.8
Jetpack: by Automattic – 10.8
Product Code for WooCommerce: by Artios Media – 1.3.2
Really Simple SSL: by Really Simple Plugins – 5.3.1
Redirection: by John Godley – 5.2.3
Show-Hide/Collapse-Expand: by Bunte Giraffe – 1.2.5
WCFM - WooCommerce Multivendor Membership: by WC Lovers – 2.10.4
WooCommerce Bookings Calendar: by Moises Heberle – 1.0.31
wpForo: by gVectors Team – 1.9.9.1
WP Frontend Admin: by WP Frontend Admin – 1.17.0.4
WP Frontend Admin (Premium): by WP Frontend Admin – 1.15.1

### Dropin Plugins (3) ###

advanced-cache.php: advanced-cache.php
db.php: Query Monitor Database Class (Drop-in)
object-cache.php: object-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #35 - /shop/
Cart: #36 - /cart/
Checkout: #37 - /checkout/
My account: #38 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: (Was) Automotive Centre
Version: 999
Author URL: https://www.ecrasystems.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: automotive-centre/woocommerce/archive-product.php
automotive-centre/woocommerce/checkout/form-checkout.php
automotive-centre/woocommerce/global/wrapper-end.php
automotive-centre/woocommerce/global/wrapper-start.php
automotive-centre/woocommerce/single-product.php

### Action Scheduler ###

Complete: 503
Oldest: 2022-03-22 17:07:16 +0000
Newest: 2022-04-19 19:31:55 +0000

Failed: 3
Oldest: 2022-03-11 02:56:11 +0000
Newest: 2022-03-11 02:56:11 +0000

Pending: 4
Oldest: 2022-04-20 17:24:10 +0000
Newest: 2022-04-20 17:24:10 +0000

### Status report information ###

Generated at: 2022-04-19 19:58:34 +00:00

Plugin Support

Sandip Mondal – a11n

(@sandipmondal)

2 years ago

Hi @geoffreyarce,

Thank you very much for replying to this thread and I’m sorry to hear that you are facing the same issue.

I’d be happy to further assist you with this, however, I’ll have to ask you to create a new topic. Despite any similarity in symptoms, your issue may be different because of possible differences in physical servers, accounts, hosts, plugins, theme, configurations, etc. Also, replying to unresolved threads is not recommended as per the Forum FAQ, and it’s possible that your reply will get archived and we won’t be able to provide you with more information.

Would it be possible to create a new topic by clicking here to proceed with further investigating this? 🙂

geoffreyarce

(@geoffreyarce)

2 years ago

Its the same topic and we have the same platform why are you being difficult?

Plugin Support

nicw.a11n

(@nicw)

2 years ago

Hi @geoffreyarce

We try very hard to ensure every customer’s issue is resolved. To do this, we work individually with every customer, on a separate thread for each customer. While that’s not the approach taken by many plugin support teams, it is how we approach every request for help from every customer.

In light of the nature of the error, which indicates an authentication issue, and in light of how sensitive Facebook connections are, since they involve individual personal accounts, could I ask that both you and @fatfarmerhydro contact us directly regarding the error?

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Facebook Wont connect with WooCommerce’ is closed to new replies.