Support » Plugin: Jetpack by » facebook widget not showing

  • Resolved johndos


    So everything worked until the last update since then I can not see the facebook plugin, it was on the bottom of the page as a footer widget, I can still add it in the footer but it does not display. Any ideas on that? I have tried viewing in chrome/chrome incognito/mozilla and safari but alas the same happens in all of them, I cleared the browser cache, the website cache and the cloudflare cache but still doesn’t work.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Same here. WordPress 5.0 update.

    I am not talking about the wordpress update but the jetpack update.

    Plugin Support lizkarkoski



    Please open up a new thread with your report. Thanks.

    Plugin Support lizkarkoski


    Hi @johndos

    Is this the Facebook icon in question on the site?

    Screen Shot 2018 12 10 at 10 31 52 AM

    If so, it seems something on your end is running interference. Let me know which versions of those browsers you’ve tried, and also the operating system and version you’re running on. Does the issue occur across multiple devices or just on your computer?

    I am talking about the facebook page widget check this
    image 2

    it should be in the footer I used the following versions of: chrome – Version 70.0.3538.110 (Official Build) (64-bit)
    mozilla – 63.0.3
    safari – 5.1.4

    • This reply was modified 1 year, 9 months ago by johndos.
    Plugin Support lizkarkoski


    Thanks for the images. I see what you mean… Have deleted the widget entirely from the Customizer and started over adding it new? Let me know if that works. Also, check the visibility settings on the widget.

    ok somehow I got it working, I had changed the facebook settings to only show on certain countries. Also I deleted the widget and re-added it and also cleared cloudflare and FMV cache. I should have done this from the beginning. Thanks @lizkarkoski!

    Plugin Support lizkarkoski


    johndos – Happy you’ve got it sorted đŸ™‚ Cheers!

Viewing 8 replies - 1 through 8 (of 8 total)
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