Facebook sync products stopped

Hey @despin,

It did sync Some products and Some not for a couple of weeks, and now it doesn’t sync products. There is no error message. I have not upgraded to Woocommerce 6.0

If the products in your store should be syncing but aren’t, I’d recommend trying to disconnect and re-connect the Facebook integration plugin, as described in this doc.

Second question is that it never deletes old products in the Facebook catalogue. Can I multiple select and delete old products in business manager?

You can remove products from your Catalog manually, by logging into the Catalog Manager page here.

@dafnex35 – Can you create a new post for the issue that you’re experiencing and elaborate a bit more about what is happening? Thanks!

Hi @despin

Could the problem be because I have not updated to Woocommerce 6.0?
I think I got a warning about this?

I think that could be related or not I am not sure.

Have you changed anything like your Facebook account password and do you have 2FA enabled for your account? This sometimes triggers connection issues.

Does it delete the 7k products and 19k variants?

is this the number of products in your Facebook catalog? No this won’t delete the products synced previously.

in my Woocommerce store there are 2.8k products with … variants
-> so there are 4.2k products which I no longer have who are still in Facebook
I can only delete 1 item at a time?

Yes, you can delete one at a time on your Facebook catalog or bulk delete. Here’s how to bulk delete products from your Facebook catalog:

Link to image: https://d.pr/i/NMOusg

Possibly will be affected I think.

You can try the following steps so we can gather more information why sync doesn’t work anymore:

1 – Enable debug log here at the bottom: WP Admin > Marketing > Facebook for WooCommerce

Link to image: https://d.pr/i/O6zYmM

2 – Then do a manual sync your products: WP Admin > Marketing > Facebook for WooCommerce > Products sync, then click Sync products

Then please grab the latest Facebook for WooCommerce log from here (select a log that has “Facebook” word in its title): WP Admin > WooCommerce > Status > Logs > Select – Log under drop-down (right side) > Click – View button

I hope that helps!

Let me know how it goes!

Hi @despin

Thanks for confirming that you didn’t change anything related to 2FA on your Facebook account. I’d suggest you check it and please enable 2FA on your Facebook account, if you haven’t done so.

I can select multiple products, but the delete and Archive buttons aren’t visible > it only shows … selected —-> solution?

Could you please provide us with a screencast so that we can see what you are describing?

If you don’t have screen recording software, please use one of the following online services:

* http://www.screenr.com
* http://www.screencast-o-matic.com/

Please remember to post the link to the video in your reply.

Lastly, I checked the log file, I didn’t see anything obvious that could tell why sync didn’t work.

Next steps

Can you please go through the common product sync causes here?

Also worth checking the other possible common cause here.

I hope that helps!

If you have any other questions, do not hesitate to let us know!

Hi @despin

First I wish you a happy new year!

You too!

Yesterday I checked and everything worked!!! I think it can take some time to implement.

I am happy for you so now your products are synced?

What can I do to see delete button?

I checked your screenshot.

Can you click on the arrow button and see if there is any delete menu option when that’s expanded?

Link to image: https://d.pr/i/WYBh9h

Can I sort products to select 1000 oldest products?

As far as I am aware you can scroll down the page with your mouse, then more products are shown.

I hope that helps!

If you have any other questions, do not hesitate to let us know!

Hi @despin

As you showed I see the delete button on one product, but I have to delete thousands of products and I want to see the delete button like in this screenshot that you already send to me so I can delete 20 or more products in one click.
Link: https://d.pr/i/NMOusg

I am not sure why your Facebook catalog doesn’t show a delete button at the top while my catalog does.

I completely understand that you want to bulk edit, but looking at the fact that you don’t have the delete button at the top, I’d think the alternative solution would be that you’d delete the catalog and create a new catalog through the Facebook for WooCommerce connection wizard.

I hope that helps!

If you have any other questions, do not hesitate to let us know!