Hello @tniron,
We tried to reset our Facebook store following the instructions you provided earlier, but were unsuccessful. Some old products are still listed and we cannot delete them. We ask for your support in this matter.
You can delete a product in Facebook from the product’s setting page.
Link to image: https://d.pr/i/2HhmQM
Alternatively, you can sync the product but hide it.
Link to image: https://d.pr/i/YnpZls
Are you still seeing the product from Facebook’s side after trying both suggestions above?
If so, please share a copy of your site’s System Status Report. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Look forward to hearing back from you.
Hello Saif,
I have a little problem here. We excluded these products when we moved the website to the new design (No Longer Sold). So these products are no longer available 🙂 That’s why I can’t use both alternatives. But I can recreate the product with the same url structure and try. Will it work if I do this?
I also had an additional question regarding the category limitation.
Thank you
Hi @tniron
If the products are still showing in your Facebook Catalog, could you please try going into the item on Facebook and clicking on the edit button:
Link to image: https://d.pr/i/pxN6B1
From the Edit screen, please make 1 simple change to the product, for example adding 1 to the end of the product name, and then save.
Please then go back to the product in your Facebook Catalog, and click on the dropdown and see if that then allows you to delete the product.
Let us know how that goes.
Hello Abhi,
Since there is no such product on the site anymore, I can edit from the facebook page, but the product falls to 404 pages. Delete product option is not active on Facebook.
Thank you
Hello,
To check better into your sites’ configuration, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.
Please navigate under WooCommerce > System Status > Logs (if there are errors related to Facebook on there, let us know).
Hello Igor,
### WordPress Environment ###
WordPress address (URL): https://nakvaryum.com
Site address (URL): https://nakvaryum.com
WC Version: 7.1.0
REST API Version: ✔ 7.1.0
WC Blocks Version: ✔ 8.7.5
Action Scheduler Version: ✔ 3.5.3
Log Directory Writable: ✔
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –
### Server Environment ###
Server Info: LiteSpeed
PHP Version: 7.4.33
PHP Post Max Size: 128 MB
PHP Time Limit: 3000
PHP Max Input Vars: 10000
cURL Version: 7.71.0
OpenSSL/1.1.1p
SUHOSIN Installed: –
MySQL Version: 5.7.39-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
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DOMDocument: ✔
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### Post Type Counts ###
attachment: 903
custom_css: 1
customize_changeset: 1
easy_contract: 3
elementor_font: 3
elementor_library: 42
elementor_snippet: 14
encyclopedia: 93
jet-engine: 6
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jet-smart-filters: 2
jet-woo-builder: 10
mycred_rank: 1
nav_menu_item: 120
oembed_cache: 52
page: 51
post: 154
product: 226
product_variation: 354
rcb-cookie: 1
revision: 389
shop_order: 5
user_request: 1
wp_global_styles: 3
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (26) ###
WPML Multilingual CMS: by OnTheGoSystems – 4.5.14
Dokan: by weDevs – 3.7.6
Dokan Pro: by weDevs – 3.7.9
Dokan - WPML Integration: by weDevs – 1.0.6
Easy Contract: by Gurmewoo – 0.0.1
Elementor Pro: by Elementor.com – 3.8.2
Elementor: by Elementor.com – 3.8.1
Facebook for WooCommerce: by Facebook – 3.0.4
iyziBazaar: by GurmeWoo.com – 1.8.3
JetEngine: by Crocoblock – 3.0.7
JetSearch: by Crocoblock – 3.0.2
JetSmartFilters: by Crocoblock – 3.0.1
JetWooBuilder For Elementor: by Crocoblock – 2.0.5
LiteSpeed Cache: by LiteSpeed Technologies – 5.3
myCred: by myCred – 2.4.10
Real Cookie Banner: by devowl.io – 3.4.4
Rank Math SEO PRO: by Rank Math – 3.0.24
Rank Math SEO: by Rank Math – 1.0.102.1
User Switching: by John Blackbourn & contributors – 1.7.0
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.13
WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.0.2
WooCommerce: by Automattic – 7.1.0
Wordfence Security: by Wordfence – 7.7.1
Asset CleanUp Pro: Page Speed Booster: by Gabe Livan – 1.2.2.7
wpForo: by gVectors Team – 2.1.1
WPML String Translation: by OnTheGoSystems – 3.2.3
### Inactive Plugins (0) ###
### Must Use Plugins (1) ###
Asset CleanUp Pro: Plugin Filtering: by Gabriel Livan – 1.0
### Settings ###
API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
product_pack (product_pack)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔
### WC Pages ###
Shop base: #22 - /saltwater-aquarium-marketplace/
Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #25 - /my-account/
Terms and conditions: #65170 - /terms-conditions/
### Theme ###
Name: Hello Elementor Child
Version: 1.0.1
Author URL: https://elementor.com/
Child Theme: ✔
Parent Theme Name: Hello Elementor
Parent Theme Version: 2.6.1
Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
WooCommerce Support: ✔
### Templates ###
Overrides: /home/nakvaryu/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/dashboard.php
/home/nakvaryu/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/form-edit-account.php version 3.5.0 is out of date. The core version is 7.0.1
/home/nakvaryu/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 7.0.1
/home/nakvaryu/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/my-account.php
/home/nakvaryu/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/my-address.php
/home/nakvaryu/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/orders.php version 3.7.0 is out of date. The core version is 7.0.1
Outdated Templates: ❌
Learn how to update
### Admin ###
Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
Disabled Features: minified-js
new-product-management-experience
settings
Daily Cron: ✔ Next scheduled: 2022-11-28 22:02:36 +00:00
Options: ✔
Notes: 42
Onboarding: completed
### Action Scheduler ###
Canceled: 7
Oldest: 2022-11-03 20:56:35 +0000
Newest: 2022-11-03 20:56:35 +0000
Complete: 2,647
Oldest: 2022-11-05 20:42:21 +0000
Newest: 2022-11-28 12:35:40 +0000
Failed: 23
Oldest: 2022-09-18 19:30:22 +0000
Newest: 2022-11-09 09:22:59 +0000
Pending: 6
Oldest: 2022-11-28 14:00:51 +0000
Newest: 2022-12-04 00:00:19 +0000
### Status report information ###
Generated at: 2022-11-28 13:06:04 +00:00
And i can see only one report for your plugin,
11-08-2022 @ 12:27:19 – Unable to detect valid feed configuration: No catalog ID
thank you
Hello,
Some old products are still listed and we cannot delete them. We ask for your support in this matte
WooCommerce Multilingual & Multicurrency
I can see there are multi-currency plugins installed on the site. May I ask, are the products multi currency? Or using another currency? I mean, for the products that are not working as expected, let us know.
Unable to detect valid feed configuration: No catalog ID
Can you please check if the solution presented in this forum thread real work for you?
Let us know how that goes.
Hello Igor,
Our old site was in TR language and its currency was TL. Since the new site was designed from scratch and did not take any content from the old site, its infrastructure and language were completely prepared in EN and currency in USD.
Products are synced with WPML and USD currency is valid for EN language (default language). We now use the USD currency on Facebook as well. If the user selects the TR language, the currency also changes to TL.
I think all the products causing the problem are displayed in TL currency.
Thank you
Hi there,
Products are synced with WPML and USD currency is valid for EN language (default language). We now use the USD currency on Facebook as well. If the user selects the TR language, the currency also changes to TL.
I think all the products causing the problem are displayed in TL currency.
From what I gather, the products displaying in the correct currency is not an issue.
Our old site was in TR language and its currency was TL. Since the new site was designed from scratch and did not take any content from the old site, its infrastructure and language were completely prepared in EN and currency in USD.
Did you already have a chance to try the suggestion linked by my colleague, here?
How did that go?
Looking forward to your response!
Hello Pepe,
Sorry for my late reply. It took me a while to figure out how to do this. But I followed the instructions and got no results. In this process, I added new products, but I’m having problems with them as well.
For example, I am adding new products, they are not listed in the category I defined. Obviously, they do not belong to any category.
Another problem is that some categories are still not listed. I’ve asked this before but got no answer. Is there a category limit on the Facebook store? Can I open as many categories as I want?
I want to suggest a different solution. Our current store doesn’t really matter. I want to be able to delete everything and resync, but I can’t do that either. I followed the instructions you gave for this, but I couldn’t get any results.
Thank you
Hi,
We also have new categories, but they are not listed in our Facebook store. Products are listed, but their categories are not.
This is odd, may I ask, can you please share a screenshot of the Marketing > Facebook > Product Sync tab on your end, so we can check how you’ve set up the Exclude categories from sync section?
For screenshots you may want to use https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.
Hello Igor,
Below I share screenshots of all the categories I created for facebook, which ones to exclude and how I made adjustments in these categories.
When I add a new product, this Facebook store also appears, but it is not displayed under the category or category it is connected to.
https://nakvaryum.com/wp-content/uploads/Ekran-Resmi-2022-12-03-12.40.03.png
https://nakvaryum.com/wp-content/uploads/Ekran-Resmi-2022-12-03-12.39.42.png
https://nakvaryum.com/wp-content/uploads/Ekran-Resmi-2022-12-03-12.44.13.png
Thank you
Hi there @tniron,
Below I share screenshots of all the categories I created for facebook, which ones to exclude and how I made adjustments in these categories.
Thank you for reaching back, sharing more details on this issue.
I am checking out the information in the screenshots, and it appears normal.
Side note: Could you additionally clarify with the developer of the “Asset Cleanup Pro” plugin, that there is no plugin conflict, please? Otherwise, feel free to try disabling it while testing out the sync issue further.
When I add a new product, this Facebook store also appears, but it is not displayed under the category or category it is connected to.
I understand that when a new product is added, then it syncs to your Facebook page, but without displaying in any category -even though it is added to one, on the WooCommerce side. Correct?
I want to suggest a different solution. Our current store doesn’t really matter. I want to be able to delete everything and resync, but I can’t do that either. I followed the instructions you gave for this, but I couldn’t get any results.
OK. For that, kindly follow the instructions linked below:
* Delete Facebook Catalog
* Remove the plugin, WooCommerce Facebook app, and created system users
* Unlink a Facebook page linked to a Commerce account created through Facebook for WooCommerce
Subsequently, kindly go ahead with the “Getting started” steps.
Let us know how that goes!
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This reply was modified 3 years, 7 months ago by
anastas10s. Reason: side note added
Hello Pepe,
*I understand that when a new product is added, then it syncs to your Facebook page, but without displaying in any category -even though it is added to one, on the WooCommerce side. Correct?
Yes that is right. It is listed independently of any category. (you saw the settings, all correct)
I had previously followed your instructions to completely remove my Facebook store, but with no results. Or It worked, but I didn’t wait long enough to see this action on Facebook. Should the action happen immediately when I follow these instructions? So, does the whole store get deleted in a few minutes, or does it have to be stuck in a cache and wait for a certain time?
I can completely disable the “Asset Clean Up” plugin and request a resync. Do you want me to try this first?
Thank you
Hi @tniron,
I can completely disable the “Asset Clean Up” plugin and request a resync. Do you want me to try this first?
It is necessary to check from all angles so, yes, let’s try disabling it first, please.
I had previously followed your instructions to completely remove my Facebook store, but with no results. Or It worked, but I didn’t wait long enough to see this action on Facebook. Should the action happen immediately when I follow these instructions? So, does the whole store get deleted in a few minutes, or does it have to be stuck in a cache and wait for a certain time?
Feel free to review the related documentation here. I’m afraid I could not find a time-specific reference, though.
Yes that is right. It is listed independently of any category. (you saw the settings, all correct)
Thank you for clarifying. Let’s see how things evolve after resetting everything.
Look forward to hearing back from you.
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This reply was modified 3 years, 7 months ago by anastas10s. Reason: typo
