Facebook showing deleted products

Resolved helenowen
(@helenowen)

2 years, 3 months ago

I have noticed that when we sell out of a product that’s on our website and we manually remove it , it’s not coming off Facebook / Instagram . However when we add a product to our website and add to Facebook shops at the same time it’s being added okay . Is there a reason this doesn’t automatically update when sold out on the website?

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

(@maykato)

Hello,

Are you using a plugin to connect to Facebook/Instagram?
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Thread Starter

helenowen

(@helenowen)

2 years, 3 months ago

sure


### WordPress Environment ###

WordPress address (URL): https://thesecretwardrobe.org
Site address (URL): https://thesecretwardrobe.org
WC Version: 6.0.0
REST API Version: ✔ 6.0.0
WC Blocks Version: ✔ 6.3.3
Action Scheduler Version: ✔ 3.3.0
WC Admin Version: ✔ 3.0.1
Log Directory Writable: ✔
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ✔
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.27
PHP Post Max Size: 64 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.79.1
OpenSSL/1.1.1g-fips

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.33-MariaDB-log
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 4.9.2
WC Database Prefix: pe8j_
Total Database Size: 53.28MB
Database Data Size: 44.80MB
Database Index Size: 8.48MB
pe8j_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pe8j_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pe8j_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pe8j_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
pe8j_woocommerce_order_items: Data: 0.11MB + Index: 0.05MB + Engine InnoDB
pe8j_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.48MB + Engine InnoDB
pe8j_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
pe8j_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
pe8j_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pe8j_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
pe8j_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pe8j_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pe8j_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pe8j_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cerber_acl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cerber_blocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cerber_countries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cerber_lab: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cerber_lab_ip: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cerber_lab_net: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cerber_log: Data: 0.11MB + Index: 0.08MB + Engine InnoDB
cerber_qmem: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cerber_traffic: Data: 4.52MB + Index: 0.17MB + Engine InnoDB
pe8j_actionscheduler_actions: Data: 0.61MB + Index: 0.27MB + Engine MyISAM
pe8j_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
pe8j_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
pe8j_actionscheduler_logs: Data: 0.43MB + Index: 0.28MB + Engine MyISAM
pe8j_cerber_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pe8j_cerber_sets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pe8j_cerber_uss: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pe8j_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pe8j_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pe8j_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pe8j_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pe8j_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pe8j_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
pe8j_comments: Data: 0.27MB + Index: 0.09MB + Engine MyISAM
pe8j_em_bookings: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
pe8j_em_events: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
pe8j_em_locations: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
pe8j_em_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pe8j_em_tickets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pe8j_em_tickets_bookings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pe8j_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
pe8j_ngg_album: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pe8j_ngg_gallery: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pe8j_ngg_pictures: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pe8j_nxs_log: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
pe8j_nxs_query: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pe8j_options: Data: 2.57MB + Index: 0.32MB + Engine MyISAM
pe8j_postmeta: Data: 29.80MB + Index: 3.82MB + Engine MyISAM
pe8j_posts: Data: 2.10MB + Index: 0.65MB + Engine MyISAM
pe8j_seopressor_link: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pe8j_seopressor_logs: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
pe8j_seopressor_roles_capabilities: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pe8j_seopressor_site_audit: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
pe8j_seopressor_site_audit_crawler: Data: 0.44MB + Index: 0.00MB + Engine InnoDB
pe8j_seopressor_smart_linking: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pe8j_seopressor_users_custom_roles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pe8j_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pe8j_termmeta: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
pe8j_terms: Data: 0.02MB + Index: 0.06MB + Engine MyISAM
pe8j_term_relationships: Data: 0.07MB + Index: 0.15MB + Engine MyISAM
pe8j_term_taxonomy: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
pe8j_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pe8j_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pe8j_usermeta: Data: 0.18MB + Index: 0.11MB + Engine MyISAM
pe8j_users: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
pe8j_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
pe8j_wc_admin_note_actions: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
pe8j_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
pe8j_wc_customer_lookup: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
pe8j_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pe8j_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
pe8j_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine MyISAM
pe8j_wc_order_stats: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
pe8j_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
pe8j_wc_product_meta_lookup: Data: 0.38MB + Index: 0.56MB + Engine InnoDB
pe8j_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pe8j_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pe8j_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
pe8j_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pe8j_wpbdp_fees: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pe8j_wpbdp_form_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pe8j_wpbdp_listings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pe8j_wpbdp_listing_fees: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pe8j_wpbdp_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pe8j_wpbdp_payments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pe8j_wpbdp_payments_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pe8j_wpbdp_plans: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pe8j_wpbdp_submit_state: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

amn_mi-lite: 3
attachment: 2625
custom_css: 1
customize_changeset: 1
display_type: 7
envira: 1
et_pb_layout: 11
event: 1
location: 1
mc4wp-form: 2
nav_menu_item: 60
page: 23
post: 45
product: 540
product_variation: 1242
revision: 130
shop_coupon: 2
shop_order: 423
shop_order_refund: 14

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (22) ###

Divi Widget Builder: by Stephen James – 1.0
GDPR Cookie Consent: by WebToffee – 2.0.7
Disable Gutenberg: by Jeff Starr – 2.5.1
Envira Gallery Lite: by Envira Gallery Team – 1.8.3.9
Events Manager: by Marcus Sykes – 5.12.1
Facebook for WooCommerce: by Facebook – 2.6.8
Anti-Malware Security and Brute-Force Firewall: by Eli Scheetz – 4.20.92
Limit Login Attempts: by Johan Eenfeldt – 1.7.1
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.6
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Simple Wp Sitemap: by Webbjocke – 1.2.1
Termly | GDPR/CCPA Cookie Consent Banner: by Termly – 3.0.2
WooCommerce Admin: by WooCommerce – 3.0.1
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.6
WooCommerce PayPal Payments: by WooCommerce – 1.6.4
WooCommerce: by Automattic – 6.0.0
WP Cerber Security, Anti-spam & Malware Scan: by Cerber Tech Inc. – 8.9.5
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.1

WP Sitemap Page: by Tony Archambeau – 1.9.1
Smush: by WPMU DEV – 3.9.4
NextGEN Gallery: by Imagely – 3.18

### Inactive Plugins (0) ###

### Settings ###

API Enabled: ✔
Force SSL: ✔
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #5 - /shop/
Cart: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Divi-child
Version: 2.7.3
Author URL: http://www.elegantthemes.com
Child Theme: ✔
Parent Theme Name: Divi
Parent Theme Version: 4.14.4
Parent Theme Author URL: http://www.elegantthemes.com
WooCommerce Support: ✔

### Templates ###

Overrides: Divi-child/woocommerce/archive-product.php version 2.0.0 is out of date. The core version is 3.4.0
Divi-child/woocommerce/content-widget-product.php version 2.5.0 is out of date. The core version is 3.5.5
Divi-child/woocommerce/product-searchform.php version 2.5.0 is out of date. The core version is 3.3.0
Divi-child/woocommerce/single-product-reviews.php version 2.3.2 is out of date. The core version is 4.3.0
Divi-child/woocommerce/single-product.php
Divi-child/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0
Divi-child/woocommerce/taxonomy-product_cat.php version 1.6.4 is out of date. The core version is 4.7.0
Divi-child/woocommerce/taxonomy-product_tag.php version 1.6.4 is out of date. The core version is 4.7.0

Outdated Templates: ❌
					
					
						Learn how to update

### WooCommerce PayPal Payments ###

Onboarded: –
Shop country code: GB
WooCommerce currency supported: ✔
PayPal card processing available in country: ✔
Pay Later messaging available in country: ✔
Webhook status: –
Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ✔

### Action Scheduler ###

Complete: 2,057
Oldest: 2021-12-29 14:13:57 +0000
Newest: 2022-01-05 16:51:58 +0000

Failed: 19
Oldest: –
Newest: –

Pending: 2
Oldest: 2022-01-05 17:51:58 +0000
Newest: 2022-01-06 05:00:18 +0000

### Status report information ###

Generated at: 2022-01-05 17:07:46 +00:00

MayKato

(@maykato)

2 years, 3 months ago

Hi @helenowen

Thank you for the system status. I see that you are using the plugin below:
Facebook for WooCommerce: by Facebook – 2.6.8

There is a separate forum for that plugin where you can request support directly:
https://wordpress.org/support/plugin/facebook-for-woocommerce/

MayKato

(@maykato)

2 years, 3 months ago

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have other questions, please feel free to open a new topic.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Facebook showing deleted products’ is closed to new replies.

Tags