Support » Plugin: Facebook for WooCommerce » Facebook Shop no longer supported in Europe

  • After spending days setting this up and getting my products synching to the facebook catalog properly, I found that the Shop tab on the business page would not display so no one could actually make a purchase. Following instructions on the facebook help pages and I could not enable the Shop tab, but I could preview the shop in Settings. Eventually I contacted support to be told the Shop is no longer supported in Europe. Why they simply could not have put up a message when setting it up and amend their own help pages explaining this I have no idea! Days of my time wasted!

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  • Plugin Support Sunday Ukafia (a11n)

    (@sukafia)

    Hi @simplyniknaks,

    Thank you for sharing your experience.

    I’d like to clarify that we do not have control over what’s supported by Facebook. This extension is developed by us at WooCommerce, and when you leave a review, it’s intended to be for the plugin and not for aspects beyond our control, such as supported features on Facebook.

    We’ve added a notice to the extension documentation for things that aren’t supported by the plugin. With this new information, I hope you wouldn’t mind considering an update to your review.

    As a side note, if the issue is with laurenjturnerfineart.com. I confirm the Facebook shop show products on my end: https://d.pr/i/8rJU5Q
    (You just won’t see the products if you aren’t in a supported location).

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