Support » Plugin: Social Share, Social Login and Social Comments Plugin - Super Socializer » Facebook share counts lost after update

Facebook share counts lost after update

  • Resolved gasmas75

    (@gasmas75)


    4 years, 2 months ago

    Hello,
    After updating to latest release (7.12.34), Facebook share counts do not show up anymore.
    Facebook Developer page shows shares correctly. Tried with disabled caching plugin and with deleting share count cache from this plugin, but without any luck.
    Please advice

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter gasmas75

    (@gasmas75)

    4 years, 2 months ago

    Seems I fixed it by changing php setting to FastCGI and clearing cache.
    I’ll keep an eye on it.

    Plugin Author Heateor Support

    (@heateor)

    4 years, 2 months ago

    Not able to reproduce this scenario at my test environment. That might have caused by cache.

    Thread Starter gasmas75

    (@gasmas75)

    4 years, 2 months ago

    Hello,
    The counting is unstable. Sometimes shows up correct count, sometimes shows no count at all.
    Could you please take a look?

    Plugin Author Heateor Support

    (@heateor)

    4 years, 2 months ago

    You would like to try keeping only this plugin active just to check if this makes any difference. Some other plugin might be conflicting. If this doesn’t help, drop an email at support[at]heateor[dot]com regarding the same.

    Thread Starter gasmas75

    (@gasmas75)

    4 years, 2 months ago

    What i found is that the Facebook App is reaching it’s limits too quickly (within 90 minutes gr:get:URL 6812). This is why the like counts stop showing up.
    Is there a way to prevent this? Is it logical that the limit is reached so fast?
    Can it be increased somehow?
    Thank you for your support!

    • This reply was modified 4 years, 2 months ago by gasmas75.
    Plugin Author Heateor Support

    (@heateor)

    4 years, 2 months ago

    How many posts are there at your website that have social share icons integrated and how much traffic you get per webpage?

    Thread Starter gasmas75

    (@gasmas75)

    4 years, 2 months ago

    Hello,
    The site has about 30-40k views per day and the social share buttons are set to display on every post (more than 50k posts).
    I think the problem is solved now. With your advice i moved the social share count to 1hr (from 10 mins).
    The FB APP still rises rapidly but not at its limits.
    I’ll keep an eye on it for now.

    Thank you for your support and this great plugin!

    Plugin Author Heateor Support

    (@heateor)

    4 years, 1 month ago

    Great. It’s evident that enormous traffic at your website is causing the plugin to send frequent requests to Facebook API to fetch shares for your webpages. That’s why Facebook app is reaching it’s limit so soon.

Viewing 8 replies - 1 through 8 (of 8 total)
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