Support » Plugin: AccessPress Social Share » Facebook Share Counts Disappeared

  • Resolved supertrooper2

    (@supertrooper2)


    Two days ago our Facebook share count disappeared. We have installed a similar plugin, which displays the Facebook share count perfectly.

    We have checked all of the AccesPress Social Share settings but cannot find any reason why the share count should have disappeared.

    Please help.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • We increased the cache refresh period to 2 hours (it was 1 hour before). Within a few minutes the Facebook shares started to appear again.

    Maybe the 1 hour cache refresh was overloading the Facebook API?

    Problem solved!

    Hi there,

    Thank you for writing in,

    if you have anything else then please let us know. we will assist you best we can

    Regrads!!

    Hi Benjamin

    The Facebook shares have disappeared again. You can check the status on the above link.

    Can this be a plugin problem?

    Please help.

    Hi there,

    Thank you for writing in,

    Maybe your other plugins making conflicts, could you please check by deactivating other plugins.

    regards!!

    We have now discovered that upgrading the Facebook API from version 2.8 to 2.9 was the cause of the shares disappearing.

    After switching the API back to 2.8 the shares reappeared after a couple of hours.

    Is it possible that the plugin has not been upgraded to work with Facebook API versions 2.9 and higher?

    Hi there,

    Thank you for writing in,

    We will discuss with our developer team about this.
    if you have anything else then please let us know. we will assist you best we ca.

    Regards!!

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Side note: @access-keys If @amritshrestha is a plugin support, could you please mark that account that way?

    https://developer.wordpress.org/plugins/wordpress-org/special-user-roles-capabilities/

    @amritshrestha When you post in these forums at a rate of 1 reply per minute or faster, the system flags all of your replies as spam. Try not to be posting that fast.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Facebook Share Counts Disappeared’ is closed to new replies.