Support » Plugin: AccessPress Social Share » Facebook Share Counts Disappeared

  • Hi, all of a sudden my facebook share counts went down to zero. They were normal yesterday and the plug-in has been working well for years. I did open an app as instructed and as mentioned, it has been working until this morning.

    Thanks.

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  • Hi,

    It happened the same to me. I restored a backup version and problem was still there.

    However, 2 days after, the problem got solved by itself automatically

    Not sure why.

    Hope this helps.

    David.

    Hi David,

    Thanks. I left it alone to see what would happen. This morning when I checked, the Facebook counts were back to normal.

    The problem started again today and the Facebook counts are down to zero. I also sent an e-mail to support@accesspressthemes.com.

    Hi, there!

    Thank you for writing in.

    Sorry for the late reply. Does the issue has solved?

    Due to changing API, it causes some issue regarding not working. If such case arises then please let us know at an email to support@accesspressthemes.com. We will let you know ASAP.

    Regards!

Viewing 4 replies - 1 through 4 (of 4 total)
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