Support » Plugin: AWPCP - Classifieds Plugin » Facebook share button shows generic text

  • Resolved davetavres

    (@davetavres)


    When clicking the Facebook “Share” button on a listing, only a generic “Show Ad” placement is shown on Facebook… is there a solution for this?

    Here’s the ad:
    https://marketplace.deloreandirectory.com/delorean-directory-marketplace/show-ad/3/

    Here’s what happens when you share it on Facebook:

    Posted by Dave Tavres on Monday, April 30, 2018

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author awpcp

    (@awpcp)

    Hi @davetavres,

    Sorry that you ran into issues here!

    Can you tell me a bit more?
    – What version of WP are you running here?
    – What exact version of AWPCP? (number, please)
    – Have you tried a conflict test to rule that out? Here is an article about how to test for theme and plugin conflicts with AWPCP, which may help pinpoint the issue: http://awpcp.com/forum/faq/how-to-test-for-plugintheme-conflicts/
    – Can you show me a screenshot of what you see specifically?

    Please let me know.

    Thanks so much for replying! Sorry I missed the notification last week 🙁

    – WP version – latest (“Version 4.9.5”)
    – AWPCP – “Version 3.8.4”
    – Conflict testing
    – – I just flipped to the Twenty Seventeen theme, went to an incognito browser so there’s no cache/cookies/etc., and still got the same generic FB share.
    – – I disabled 9 of 11 plugins (I left AWPCP and Updraft Backup enabled), went to an incognito browser so there’s no cache/cookies/etc., and still got the same generic FB share.

    You can click on any ad (https://marketplace.deloreandirectory.com/delorean-directory-marketplace/show-ad/3/) and hit the FB “Share” button and see it for yourself. It just says “Show Ad”.

    Here’s a screenshot – https://drive.google.com/open?id=1nUfD7Huf0sFwso4ptnx1aOVE0LGN2Ih7

    Plugin Author awpcp

    (@awpcp)

    Hi @davetavres,

    I think maybe taking this discussion offline would help solve it faster.

    Contact us here with a link to the forum thread: http://awpcp.com/contact/

    🙁

    I just sent email.

    For others – once they figure out the issue, I’ll post the solution here 🙂

    On Wed, May 16, 2018 at 6:02 PM MDT, Dave Tavres wrote:
    To: Webmaster

    Name: Dave Tavres

    Subject: Post sharing doesn’t work correctly

    Message:
    Please see this link for ALL the details:
    https://wordpress.org/support/topic/facebook-share-button-shows-generic-text/#post-10263513

    =====================

    On Thu, May 17, 2018 at 7:33 AM, AWPCP Support wrote:
    Hi Dave,

    Thanks for contacting me here with this information.

    I have seen this happen one other time in the plugin, and it was a conflict with another plugin. Can you please try a conflict test and let me know what you find? Here is an article about how to test for theme and plugin conflicts with AWPCP, which may help pinpoint the issue: http://awpcp.com/forum/faq/how-to-test-for-plugintheme-conflicts/

    Please let me know.


    Regards,
    – Bobbie
    AWPCP Support
    http://awpcp.com

    =====================

    On Thu, May 17, 2018 at 7:34 AM, Dave Tavres wrote:

    Seriously? You obviously did not read the original post. I already did a conflict test. All the details are there.

    PLEASE READ BEFORE YOUR REPLY.

    On Thu, May 17, 2018 at 7:48 AM, AWPCP Support wrote:
    Hi Dave,

    I apologize for missing that. I’ll need to have a developer take a look here. We need the following information to debug the issue:
    – WP admin username
    – WP admin password
    – WP login URL
    – FTP username
    – FTP password
    – FTP servername/IP address

    Please let me know.


    Regards,
    – Bobbie
    AWPCP Support
    http://awpcp.com

    ======================
    On Thu, May 17, 2018 at 7:49 AM, Dave Tavres wrote:

    What?

    This is a production site – I’m not giving you access to the server.

    What would you like to know?

    • This reply was modified 1 year, 3 months ago by  davetavres.
    Plugin Author awpcp

    (@awpcp)

    Hi Dave,

    As we’re already handling this request through email, there’s no need to post in the thread here. Just trying to avoid confusion.

    I (and everyone else) would prefer that you post the help and solutions here – so that others who have the same problem can see the answer.

Viewing 8 replies - 1 through 8 (of 8 total)
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