Title: Facebook share button doesn't display count Last modified: August 30, 2016 --- # Facebook share button doesn't display count * Resolved [007me](https://wordpress.org/support/users/007me/) * (@007me) * [10 years, 9 months ago](https://wordpress.org/support/topic/facebook-share-button-doesnt-display-count/) * Hi, My Facebook share button doesn’t display counts for the last months on any posts even if I shared a post using it. I’ve disabled cloudeflare but it didn’t help. What went wrong? You can see it here: [http://blog.udiburg.com](http://blog.udiburg.com) * Thanks * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/) Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [10 years, 8 months ago](https://wordpress.org/support/topic/facebook-share-button-doesnt-display-count/#post-6456695) * Jetpack uses your posts’ shortlinks to query Facebook’s API and get sharing counts. Unfortunately, it appears that your shortlinks returned 404 errors when Facebook tries to access them: [https://developers.facebook.com/tools/debug/og/object?q=http%3A%2F%2Fblog.udiburg.com%2F%3Fp%3D3456](https://developers.facebook.com/tools/debug/og/object?q=http%3A%2F%2Fblog.udiburg.com%2F%3Fp%3D3456) [http://i.wpne.ws/cfN2](http://i.wpne.ws/cfN2) * However, as soon as I ask Facebook to crawl the URL again, this time it gets redirected to the full post properly, and the sharing counts appear: [http://i.wpne.ws/cfHj](http://i.wpne.ws/cfHj) [http://i.wpne.ws/cffc](http://i.wpne.ws/cffc) * Did you recently make some changes to your permalink settings, to allow shortlinks to be properly redirected to full permalinks? If so, the sharing count issues should disappear with your future posts. For posts that are already published, on the other hand, I’m afraid I can only suggest that you use Facebook Debug and its “Fetch New Scrape Information” button. * Another alternative would be to wait until Jetpack 3.7. We’ve indeed changed the way the sharing counts are calculated in the upcoming release of Jetpack: [https://github.com/Automattic/jetpack/pull/2495](https://github.com/Automattic/jetpack/pull/2495) * I hope this helps. * Thread Starter [007me](https://wordpress.org/support/users/007me/) * (@007me) * [10 years, 8 months ago](https://wordpress.org/support/topic/facebook-share-button-doesnt-display-count/#post-6456731) * Hi Jeremy, * Actually I didn’t change anything with my permalinks. This is how it is configured from day one: [https://www.dropbox.com/s/2jdf1sv95pi6dhy/jetpack-permalinks.jpg?dl=0](https://www.dropbox.com/s/2jdf1sv95pi6dhy/jetpack-permalinks.jpg?dl=0) * Also, new posts that were just created and shared doesn’t show the count. It just stopped working few months ago with no reason. So is there a way to fix it? * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [10 years, 8 months ago](https://wordpress.org/support/topic/facebook-share-button-doesnt-display-count/#post-6456796) * > new posts that were just created and shared doesn’t show the count. > It just > stopped working few months ago with no reason. * It most likely stopped working when we switched to a new method of counting Facebook shares in Jetpack, as Facebook announced that they were deprecating Facebook Graph API v1. * That doesn’t explain the issue, though. Looking at your last post, Facebook’s Debugger reports the same problem: Facebook isn’t able to access that shortlink and doesn’t get redirected to the full permalink: [http://i.wpne.ws/ckUJ](http://i.wpne.ws/ckUJ) * As soon as I force Facebook to crawl that URL again, things start working: [http://i.wpne.ws/clhu](http://i.wpne.ws/clhu) * At this point, I’d suggest that you wait until Jetpack 3.7 is released; since we’ve changed the way Facebook sharing counts work, it should start working on your site again. Another alternative would be to install Jetpack 3.7 Beta on your site: [http://jetpack.me/beta/](http://jetpack.me/beta/) * Thread Starter [007me](https://wordpress.org/support/users/007me/) * (@007me) * [10 years, 8 months ago](https://wordpress.org/support/topic/facebook-share-button-doesnt-display-count/#post-6456800) * Jeremy, * Maybe I’ll try the beta on my test site and i it will work ok, on my blog. Anyhow I have to wait 🙂 * Thanks for the quick response. * Thread Starter [007me](https://wordpress.org/support/users/007me/) * (@007me) * [10 years, 8 months ago](https://wordpress.org/support/topic/facebook-share-button-doesnt-display-count/#post-6456908) * Hi Jeremy, * So after upgrading to 3.7 that was released, I lost the FB share count that I had on all my posts. Now the FB share icon is displayed with no count at all. * [MarioKnight](https://wordpress.org/support/users/marioknight/) * (@marioknight) * [10 years, 8 months ago](https://wordpress.org/support/topic/facebook-share-button-doesnt-display-count/#post-6456910) * I just wanted to add in that I am also seeing the same behavior on one of my sites. The twitter count appears to be just fine, it’s limited to the Facebook count. * Thread Starter [007me](https://wordpress.org/support/users/007me/) * (@007me) * [10 years, 8 months ago](https://wordpress.org/support/topic/facebook-share-button-doesnt-display-count/#post-6456911) * Yep, only to the FB count. * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [10 years, 8 months ago](https://wordpress.org/support/topic/facebook-share-button-doesnt-display-count/#post-6456912) * Do you happen to be using a caching plugin on your site? If so, could you try flushing your cache and let me know if it helps? * Thread Starter [007me](https://wordpress.org/support/users/007me/) * (@007me) * [10 years, 8 months ago](https://wordpress.org/support/topic/facebook-share-button-doesnt-display-count/#post-6456914) * Sorry, no caching plugin on my site. I’m using cloudflare CDN, bu it doesn’t impact the other shares like twitter and linkedin so I believe it has nothing to do with it. * [MarioKnight](https://wordpress.org/support/users/marioknight/) * (@marioknight) * [10 years, 8 months ago](https://wordpress.org/support/topic/facebook-share-button-doesnt-display-count/#post-6456915) * I do use a caching plugin, but I clear the cache every time a plugin is updated. I cleared it earlier after your post as well and I still have the same results. * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [10 years, 8 months ago](https://wordpress.org/support/topic/facebook-share-button-doesnt-display-count/#post-6456916) * [@udi](https://wordpress.org/support/users/udi/) Looking at your site, you still seem to be loading an old version of the file, instead of using the version that was updated in Jetpack 3.7. * Could you try to flush your site’s cache in your CloudFlare settings? * [@marioknight](https://wordpress.org/support/users/marioknight/) Could you post your site URL here, so I can have a look? * If you want it to remain private, you can also contact us via this contact form: [http://jetpack.me/contact-support/](http://jetpack.me/contact-support/) * Thread Starter [007me](https://wordpress.org/support/users/007me/) * (@007me) * [10 years, 8 months ago](https://wordpress.org/support/topic/facebook-share-button-doesnt-display-count/#post-6456917) * Ok! Purged all and it’s working! Thank you Jeremy! 🙂 * [MarioKnight](https://wordpress.org/support/users/marioknight/) * (@marioknight) * [10 years, 8 months ago](https://wordpress.org/support/topic/facebook-share-button-doesnt-display-count/#post-6456918) * It looks like I had the same issue, purged my CloudFlare cache, and FB shares are back. Thank you for the help! Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Facebook share button doesn't display count’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) * 13 replies * 3 participants * Last reply from: [MarioKnight](https://wordpress.org/support/users/marioknight/) * Last activity: [10 years, 8 months ago](https://wordpress.org/support/topic/facebook-share-button-doesnt-display-count/#post-6456918) * Status: resolved