Support » Plugin: Jetpack by » Facebook Publicizing client's posts with wrong Avatar

Viewing 15 replies - 16 through 30 (of 51 total)
  • Our posts are being publicized to Facebook with a default blue Gravatar image. Have setup a Gravatar account with our logo and also set a default Open graph image on our site if there is no featured image or image within a post. Can’t figure out how to get the default image to show in Facebook.

    Plugin Contributor Jeremy Herve


    Jetpack Mechanic 🚀

    Could you check the post author’s email address, and see if it matches the Gravatar account you created with your logo?

    For my sites, my email address would not match the Gravatar account created to display the logo of the organization for which I created the website.
    I don’t claim to understand this or to be certain that I am answering the question correctly. The problem is that those of us who create sites for other people don’t want our personal — or a default — image displayed.

    Our post authors email won’t match the gravatar account that we want to show on the Facebook page.

    Our website is a church site and volunteers add and edit content and are signed up with their own email addresses. I couldn’t ask them all to set their gravatar images to the churches logo. We’re publishing to the church Facebook page not their personal pages.

    It would be better if when you select to allow anyone to be allowed to use the FB connection that you get the option to use a default image or a default gravatar account.

    Plugin Contributor Jeremy Herve


    Jetpack Mechanic 🚀

    Thanks! I have forwarded your feedback to one of our developers, who will work on improving this feature.

    In the meantime, I am afraid I can only recommend that you set up a Featured Image for each one of your posts, or insert an image in your posts to solve the issue.

    Thanks for the feedback Jeremy.

    Just to feedback on your earlier question, I tried updating the author’s gravatar to use the required logo but when the post was published, the default gravatar still pulled through.

    When I use it on my site ( it posts my Gravatar no matter who the author of the post is. Is there a way to fix this? I’d like it to use the Avatar of the Author, is there a way to pass/override this upon posting? Some function I can add?

    Plugin Contributor Jeremy Herve


    Jetpack Mechanic 🚀

    @diomenas We are having a look at that problem, and I will post again here once we can address the issue.

    I’m having the same issue. Facebook displays only my default gravatar, no matter which site (email) I post from. It makes the feature unusable for me. It’s too bad because I love the idea and the simplicity of it. I’d rather have to manually pick an image than have it post the wrong one all the time. I’ve had to delete posts from facebook and then manually share the links because of this issue. I appreciate you looking into it. I assume it’s because it’s tied into the profile??

    Is there a way to change the plugin to pull the avatar of the author from WordPress using the already existent “get_avatar” function? This is a very silly problem to have for such a simple request.

    Im looking through the file “jetpack/class.jetpack-post-images.php”; however, I’m seeing where it pulls an avatar, not seeing where it pulls a Gravatar. I want to force the plugin to pull an avatar as a last resort option. I’ve also changed my gravatar image, and while it’s changed everywhere else, new posts published to facebook still pull my old image. Where is this cached and how can I clear it???

    I’ve tried changing my Gravatar also and Publicize still pushes out my old one. I’ve even tried removing the action “jetpack_og_tags” and commenting out the gravatar/blavatar functions from the code. Is there someplace I can comment out a function to stop this? Otherwise, I’m going to have to disable Publicize.

    When I paste the link directly into Facebook, it pulls my correct image link that I have set with Open Graph tags. Why would this be different if I commented out the functions?

    Thanks for your reply!

    The publicize feature really needs a way to set a default image.

    The problem is, as the author of this thread has said, when you’re setting up a website for a client, and/or helping them manage it, it’s totally inappropriate for posts going to Facebook or elsewhere to use a personal gravatar image.

    There really should be a way to manually set a fallback image. Any idea when such a setting will be available?

    Frankly, there should also be a setting to never use Gravatars at all for non-personal blogs.

    And there should be a setting to not use any image unless a featured image is set.

    Not only that, but they claim it pulls from Gravatar in realtime; however, I changed my Gravatar image several days ago and it still pulls the old image, despite my having replaced the code that pulls the Gravatar with the get_avatar() function. I’m going to have to drop publicize, despite its inherit good qualities, the flaws far outweigh the good.

    Is it possible to post the image which is set in the open graph image_url instead of my gravatar when there is no feature image? Thanks!

Viewing 15 replies - 16 through 30 (of 51 total)
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