Support » Plugin: PixelYourSite - Facebook Pixel (Events, WooCommerce & Easy Digital Downloads) » Facebook Pixel Helper shows No pixels found

  • Hi, we installed the extension and added the pixel ID. Enabled it for pages, posts, etc.

    So I have the Facebook Pixel Helper extension installed on my Chrome. When I look at it, it does not find any FB Pixels. What am I doing wrong?

    The page I need help with: [log in to see the link]

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  • Plugin Author PixelYourSite

    (@pixelyoursite)

    Hi,

    We have an article about this here: https://www.pixelyoursite.com/no-facebook-pixel-why

    These are the most common reasons:

    1. Cache: it’s possible that you see some older version of your pages. Delete your cache.

    2. Excluded role: the plugin allows you to exclude some roles from tracking (admin, shop manager, etc). Make sure you don’t test with an excluded role.

    3. Ad blocker: most ad blockers will stop the pixel from sending any data.

    4. JS errors: our plugin uses JS, so if there’s another plugin generating a JS error this can be a problem. Check your browser’s console.

    5. Others: wrong pixel ID, privacy settings on your Facebook account.

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