Support » Plugin: PixelYourSite - Your smart PIXEL (TAG) Manager » Facebook Pixel Helper shows No pixels found

  • Resolved gediweb

    (@gediweb)


    Hi, we installed the extension and added the pixel ID. Enabled it for pages, posts, etc.

    So I have the Facebook Pixel Helper extension installed on my Chrome. When I look at it, it does not find any FB Pixels. What am I doing wrong?

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author PixelYourSite

    (@pixelyoursite)

    Hi,

    We have an article about this here: https://www.pixelyoursite.com/no-facebook-pixel-why

    These are the most common reasons:

    1. Cache: it’s possible that you see some older version of your pages. Delete your cache.

    2. Excluded role: the plugin allows you to exclude some roles from tracking (admin, shop manager, etc). Make sure you don’t test with an excluded role.

    3. Ad blocker: most ad blockers will stop the pixel from sending any data.

    4. JS errors: our plugin uses JS, so if there’s another plugin generating a JS error this can be a problem. Check your browser’s console.

    5. Others: wrong pixel ID, privacy settings on your Facebook account.

    Hello, Thank you for your support
    when I’m on my site. the facebook helper icon indicates:

    One pixel found on ….

    Facebook Pixel …..
    Pixel ID: my ID

      🔺 PageView
    Please inform me if this is normal

    Plugin Author PixelYourSite

    (@pixelyoursite)

    Hi,

    That message means that the pixel doesn’t work. If you click on it you’ll get some more info.

    I can’t tell you why this happens, it depends. If you give me your site URL I can take a look.

    Possible reasons: wrong pixel ID, some JS errors, old cache, ad blocker, privacy settings, cookie consent set-up, just to name a few.

    Plugin Author PixelYourSite

    (@pixelyoursite)

    If you click for more details (as mentioned earlier), you’ll see that the pixel ID is invalid. So this is your problem.

    I also noticed that you don’t use our plugin, but something else. If you want to benefit from our features (and our support), you should implement the pixel using PixelYourSite.

    thank you so much for the answer.
    I think the problem is solved.
    being beginner, please inform me about your plugin

    Hi, @pixelyoursite

    Can you please help me check https://writ.i.ng?

    I installed your plugin but FB Pixel helper does not see.
    I can see the activity on the pixel on the FB admin manager dashboard though

    Thanks

    Plugin Author PixelYourSite

    (@pixelyoursite)

    Hi,

    I can see the pixel tag when I check your site with Pixel Helper.

    Consider a few things:

    1. Don’t use an ad blocker.

    2. Don’t test with an excluded role (plugin settings).

    3. Delete your browser’s cache.

    4. Delete and re-install Pixel Helper.

    I hope this helps.

    Thank you very much, Chief.
    The pixel helper works now. I have to delete and reinstall, delete browser cache and stop an ad locker on another browser.

    Plugin Author PixelYourSite

    (@pixelyoursite)

    Thanks for the update 🙂

Viewing 10 replies - 1 through 10 (of 10 total)
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