Title: Facebook Pixel Connection issue
Last modified: July 8, 2020

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# Facebook Pixel Connection issue

 *  Resolved [acfashion](https://wordpress.org/support/users/acfashion/)
 * (@acfashion)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/facebook-pixel-connection-issue/)
 * Hello, we have a problem with our facebook pixel, the pixel we are connected 
   to woocommerce is deleted in facebook buiesness acount and we are unable to change
   the pixel. When we try to connect the pixel (manage connection) we get a blank
   pop up that says “Sorry, this content isn’t available right now” How can we solve
   this issue
    -  This topic was modified 5 years, 10 months ago by [acfashion](https://wordpress.org/support/users/acfashion/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffacebook-pixel-connection-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [SkyVerge](https://wordpress.org/support/users/skyverge/)
 * (@skyverge)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/facebook-pixel-connection-issue/#post-13097299)
 * Hi [@acfashion](https://wordpress.org/support/users/acfashion/) –
 * Thanks for getting in touch about Facebook for WooCommerce! I’m happy to help.
 * To start, let’s try resetting the plugin back to a fresh installation by removing
   the existing settings. You can do so by installing the [following small plugin](https://cloud.skyver.ge/X6uOEyG9)
   we’ve created. This will add a new tool available at **WooCommerce > Status >
   Tools **called “Reset Facebook for WooCommerce settings”.
 * Please click the _Reset Settings_ button here, and then navigate back to the 
   Facebook for WooCommerce plugin settings screen and go through the steps to configure
   the plugin again. This should allow you to reconfigure the plugin and select 
   a new pixel.
 * Would you please let me know if the “Sorry, this content isn’t available right
   now” error message continues after resetting the plugin?
 * Thanks,
    Kristy
 *  [stacyseen](https://wordpress.org/support/users/stacyseen/)
 * (@stacyseen)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/facebook-pixel-connection-issue/#post-13149290)
 * Hello [@skyverge](https://wordpress.org/support/users/skyverge/) I just did this–
   went back to Facebook for Woocommerce – click on the button and nothing happens.
   It doesn’t open up for me to reconfigure?
 *  [Kristy](https://wordpress.org/support/users/kristybrg/)
 * (@kristybrg)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/facebook-pixel-connection-issue/#post-13157938)
 * Hi [@stacyseen](https://wordpress.org/support/users/stacyseen/)!
 * I’m sorry to hear that the instructions didn’t work! That should’ve cleared the
   settings.
 * Can you please confirm which version of Facebook for WooCommerce you have installed
   on your site?
 * Thanks!
    Kristy
 *  [tamarazuk](https://wordpress.org/support/users/tamarazuk/)
 * (@tamarazuk)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/facebook-pixel-connection-issue/#post-13299389)
 * Hey [@acfashion](https://wordpress.org/support/users/acfashion/) and [@stacyseen](https://wordpress.org/support/users/stacyseen/),
 * It has been a long time since we heard from you, so I’m going to mark this topic
   as resolved.
 * If you’re still experiencing issues please [take a look at our documentation](https://docs.woocommerce.com/document/facebook-for-woocommerce/)
   for more information and [create a new thread](https://wordpress.org/support/plugin/facebook-for-woocommerce/#new-post)
   if you have further questions.
 * Thanks,
    Tamara 🙂

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Facebook Pixel Connection issue’ is closed to new replies.

 * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606)
 * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/)

 * 4 replies
 * 5 participants
 * Last reply from: [tamarazuk](https://wordpress.org/support/users/tamarazuk/)
 * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/facebook-pixel-connection-issue/#post-13299389)
 * Status: resolved