Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Facebook page not showing in publicize

  • Resolved xclone

    (@xclone)


    I need help.. i’ve tried all the below steps to resolve my issue.

    ISSUE:
    My website was recently migrated from one host to a different host. Upon completion, I noticed the publicize functionality wasn’t working correctly (from my wordpress blog to my FB business page). The post was successful it but there was no image attached. On previous successful posts (pre-migration) the featured image was there. Now even those images have disappeared. Trying to update image on FB fails. I disconnected the FB page and now I am unable to see it when trying to reconnect although I AM ABLE to see 2 other FB pages I manage.

    STEPS TAKEN:
    Disconnected and reconnected site to jetpack
    Disconnected site from jetpack, removed plugin, re-installed plugin
    Removed & reinstalled the wordpress app from FB
    Added the WP facebook business app
    Deactivated all plugins, same results

    I noticed the previous connections I had (twitter, tumblr, etc) were still present after removing/reinstalling. I look but I was unable to find a “reset all” setting on jetpack.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter xclone

    (@xclone)

    Continuing to troubleshoot.. I found out if I “edit” the post on FB, it does pull the image from the old posts where the image disappeared from.

    Plugin Support Bruce

    (@bruceallen)

    Happiness Engineer

    Hi @xclone

    A couple of questions – are you using the Facebook Business Manager? Pages managed with that will not work with Publicize.

    Second, Facebook has started rolling “new” pages:

    https://about.fb.com/news/2021/01/introducing-the-new-page-experience/amp/

    Do you know if your page has been converted to that yet? That may also be causing an issue.

    Thread Starter xclone

    (@xclone)

    Thank you so much for your reply. The page is indeed running via FB business manager. I am also on a new page. Do you know if there are plans to update the publicize module to work with FBBM?

    I did disconnect my site from the business manager but that has caused a whole host of issues that is not viable for the long term.

    Plugin Contributor Dan

    (@drawmyface)

    We don’t have plans to add support for Facebook Business Manager pages, but we are planning to update Publicize to work with the ‘new page experience’. You can follow our progress on that here:
    https://github.com/Automattic/wp-calypso/issues/51371

Viewing 4 replies - 1 through 4 (of 4 total)
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